Customer Relationship Manager

Job Summary

Zurich Life is looking for an Interim Customer Relationship Manager (CRM) to join its Corporate Life and Pensions (CLP) business for a twelve-month period to cover the maternity leave of an existing CRM. The successful candidate will report to the Corporate Market Lead.

Zurich’s CLP business manages employee benefits for hundreds of medium to large employers – both Irish and international. Zurich Life is the fastest growing life company in Ireland with assets under management of €50bn. Zurich Life has one of the largest Master Trust in Ireland which focuses on delivering the best value for money for its participating employers and members.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Skills and Experience

As an Interim Customer Relationship Manager your skills and qualifications will include:

• A minimum of six years business experience specialising in HR or employee benefits management


• Excellent interpersonal skills with the confidence to work pro-actively with companies, business organisations and employees


• Exceptional presentation, organizational, influencing and planning skills


• Experience of influencing industry bodies


• A third level qualification in HR, Business, Investments and/or Pensions with the QFA


• A strong sales acumen.

Job Accountabilities

As an Interim Customer Relationship Manager your main responsibilities will include, but not necessarily be limited to, the following:

• Managing, retaining and growing a portfolio of existing customers by conducting investment reviews, engaging with employers and their employees, increasing member take up and developing business through excellent relationship management.  


• the delivery and coordination of multiple projects to support the acquisition, implementation and transition of all new employer pension plans, their member records and associated assets.


• Networking at business events to develop new employer relationships and enhance Zurich’s reputation.


• Participate in new business pitches to employers.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. Zurich Life employs over 800 people across its various business activities.  

Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

This is a hybrid working position.