Customer Service Advisor - Personal Lines - APA

Customer Service Advisor – Personal Lines - APA

My client, a leading independently owned broker, is seeking to hire a Customer Service Advisor for their growing team in their Galway. This is an exciting role for an APA or CIP qualified professional to develop their career in one of Irelands leading Independent Insurance Brokers. This is an onsite role so candidates must be within a commutable distance of Galway City.

EXPERIENCE

· Promote and generate new business, across all personal lines’ classes -Motor, home, farm, van, health and marine.

· Process policy queries and changes in line with existing client’s needs.

· Support of the annual renewal cycle, ensuring client retention.

· Support day to day administrative needs associated with client’s personal lines policies.

· Identify cross sell opportunities by asking clients what other insurance needs they have.

· Provide an excellent client experience and ensure positive engagement.

· Work collaboratively and flexibly to support goal achievement.

· Ensure compliance with CBI, CPC, GDPR & internal policies at all times.

· This role supports clients both face to face and over the telephone.

REQUIREMENTS

· Experience & knowledge in a personal insurance environment is required.

· APA Required (CIP qualified is an advantage).

· Also, ideal for a candidate trying to move from direct insurance to a broker environment with APA qualifications.

· You will be customer-focused and committed to providing an excellent service to our clients.

· Strong interpersonal skills are essential.

If you are interested in this position, please hit the 'Apply Now' button or email [email protected] for more information.

#CplDavidConnolly

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