Customer Service Agent

***Customer Service Agent****

Salary potential €31,625 a year (OTE) - €27,500 year + Bonus

Are you passionate about helping others and going the extra mile? If so, come join our Customer Service Team here at HomeSecure. We have an exciting opportunity for a Customer Service Agent. 

Full training will be provided on our suite of products to assist customers with their Alarms. Along with extensive training on our billing processes. 

HomeSecure.ie are Ireland's Fastest Growing Home Alarm and Monitoring Company with over 30,000 happy customers throughout Ireland. As a result of continued growth and success, we are seeking to recruit experienced Customer Service Agents to join our team.

This vacancy is an onsite position in HomeSecure HQ in Sandyford.

Working in our Customer Service team, you will:

• Troubleshoot any customer issue and resolve it for them, keeping them informed as you progress- scheduling of engineer resources as required.


• Notifying management if there are gaps in our service that need action.


• On an ongoing basis you will work with our partners to ensure our customers are always taken care of.


• Work as part of a busy team but also able to use your initiative to seek solutions and efficient ways to support our customer.


• Actively listen to our customers and anticipate their needs with empathy.


• Troubleshoot any customer issue and resolve it for them, notifying management if there are gaps in our service that need action.


• Accurately use our systems and support the administration of customer accounts, taking payments etc.


• Be focused on achieving your KPIs and challenge your own performance every day.

As a Customer Service Agent you will be:·

• Fluent in English both spoken and written.


• Experienced with a variety of CRM and other systems


• Have at least 2 years’ experience in dealing with customers both on phone and digital platforms.


• Able to work in a customer contact, target-driven environment – you love to hit your metrics & over-achieve on your goals.

Benefits:

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  • Salary potential €31,625 a year (OTE) - €27,500 year + Bonus
  
  
  • Annual Leave: 21 days, increasing with the length of service
  
  
  • Free Car Parking
  
  
  • Annual Company Pay Reviews
  
  
  • Monthly staff updates and breakfast
  
  
  • Free coffee and fruit drops weekly
  
  
  • Great Company social events twice annually
  
  
  • Quarterly Team events and social outings
  
  
  • Excellent career progression opportunities in a growing company with strong market growth
  
  
  • High Employee Engagement scores with staff surveys every 8 months 
  
  
  
  

This is an excellent opportunity to join a growing, customer-focused organization. Apply today and take the next step towards an exciting career at HomeSecure!

Ref: INDCS