Customer Service Agent (Mon - Fri)

In this role, you’ll be talking with customers who already have insurance policies and helping them with everyday updates - such as changing a car, adding a driver, or updating their address. You’ll use clear communication, empathy, and a structured process to make sure every customer gets a great experience.

If you’ve worked in retail, hospitality, or another customer-facing role, this could be a great next step - bringing your people skills into a professional office environment with real career growth opportunities.

What We Offer

• Comprehensive training and ongoing coaching — no prior insurance experience required.
  




• Hybrid work model after training (blend of office and home working).
  




• Set daytime hours (Monday–Friday, with occasional short Saturday shifts).
  




• Competitive salary with monthly performance bonuses.
  




• Career development path with clear opportunities for promotion.
  




• Supportive, social team environment with a strong focus on well-being.
  




• Plus, great benefits and discounts available once you complete training.
  

Why This Role Could Be Right for You

• You enjoy talking to people and helping them find solutions.
  




• You stay calm and friendly, even when someone’s upset or stressed.
  




• You’re comfortable following steps or scripts but also confident using your own judgment.
  




• You’re keen to build a long-term career in customer service or sales.
  

Who We’re Looking For

• Experience in retail, hospitality, or customer-facing roles (Min one Year)
  




• Excellent communication and listening skills.
  




• Empathetic, positive, and confident under pressure.
  




• Comfortable using computers and learning new systems.
  




• Reliable and organised — someone who takes pride in doing a good job.
  

Work Location & Schedule

• Training: Office-based (Dublin 2), Monday to Friday, 9:00 a.m. – 5:30 p.m.
  




• After training: Hybrid model (typically 2–3 days per week in the office).
  




• Saturday shifts: Occasionally required (short 10 a.m. – 3 p.m. shift, time off given in lieu).
  

For more information contact Maurice Powell on 045 898037 or send your CV today.