Teamworx are recruiting for a Customer Service Agent for their  client based in North Dublin.                                   

Overview

Would you like a new job where you can deliver an outstanding and memorable experience to customers? As part of an experienced team working with a leading bathroom brand you will play a part in delivering exceptional customer service.  We believe support matters, and supporting our customers, and our Customer Experience Team is at the heart of how we deliver this service to our customers. We pride ourselves on being big enough to take responsibility and small enough to keep it personal.

Our business is deeply committed to excellence in everything we do for customer, consumer and employees alike. Our client has been recognised in the Deloitte Best Managed Companies in Ireland awards with the Gold Standard. Our core values which guide our actions are Support, Openness, New Thinking, Ambition, and Sustainability. 

Hours of Work

Monday- Friday 8.30 am-5.00 pm ( Full Time / Perm position)

Responsibilities

• Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround time
  


• Chase and follow up on estimated arrival times from the purchasing team and advising customers with updates
  


• Managing back orders to strict deadlines
  


• Dealing with all customer queries to the required standard
  


• Supporting the customer service, technical support and showroom teams with other customer requirements when necessary
  


• Involvement in standards improvements and progression with the customer experience manager
  


• Promote products and offer alternatives that will benefit our customers
  


• Support and liaise with purchasing on the order/sales trends of customers for forecast/budgetary purposes
  


• Maintaining excellent customer relationships
  


• Build and maintain excellent product knowledge
  


• Ensure effective communication with all departments
  


• Liaising closely with the warehouse and finance teams on outgoing orders and customer returns
  

Requirements

• Proven experience in dealing with customer queries to the point of resolution
  


• Excellent customer facing, telephone and electronic communication with a proven ability to be able to listen to customer queries and respond appropriately
  


• Proven ability to solve problems and exude calmness under pressure
  


• Well organised and excellent attention to detail
  


• Excellent computer skills
  


• Third level qualification in business or related field is desirable