Customer Service Representative - Romanian/English

CUSTOMER SERVICE REPRESENTATIVE - ROMANIAN/ENGLISH

Our client, a Galway based healthcare business, seeks to hire a Romanian speaking customer service representative. This is a permanent role reporting to the customer service manager. This is an on-site role on Monday to Friday working hours.

( NOTE : This role can be made hybrid after successfully completing training).

RESPONSIBILITIES:

• Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
• Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
• Representing the company in a professional, courteous and efficient manner
• Complete documentation to in-house standards and be compliant with all in house procedures.
• Working in a safe manner at all times
• Reporting to the Customer Service Team Leader

REQUIREMENTS:

• Fluency in spoken and written Romanian & English
• Minimum 2 years’ experience working in a Call Centre or Customer Service department desirable but not essential.
• Strong communications skills
• Excellent telephone and customer service skills

If you are interested in this position, please hit the “Apply Now” button or email [email protected] for more information.

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