Customer Service & Sales Advisor - Hybrid Working - OTE up to 28,765 per annum

Description

:

What you’ll be doing: 

Handle a high number of customer queries via telephone

Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts

Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner

Build sustainable relationships of trust with customers, team members and clients through open and interactive communication

Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What we’re looking for: 

Previous experience working in similar environment

Being highly methodical with a thorough attention to detail

Strong communication skills and the ability to build rapport with all callers

Having excellent organisational skills

Having the ability to work to stringent customer service SLA’s and KPI’s

Demonstrating confidence and the ability to communicate clearly and effectively

Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills

Bringing a proactive attitude with the ability and ambition to develop role in the future

What’s in it for you? 

You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. 

€24,765 per annum basic salary, + OTE of €4,000 per annum through sales related bonus

20 days annual leave + 2 company leave days, plus the opportunity to purchase additional leave

access to Wrkit – giving you access to lifestyle savings, & discounts

cost of eyecare vouchers for eye examinations and money towards glasses if required

access to Capita pension scheme

access to Employee Assistance Programme

life Assurance Benefit

cycle2work scheme….and plenty more

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you. 

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

#CEOFFICEHIGH

Location:

Little Island

,

Ireland

Time Type:

Full time

Contract Type:

Permanent