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Customer Service Specialist

icon building Company : The Food Hub
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Customer Service Specialist

Requirements


Contract: Part -Time – 16 Hour Flexible Contract

Shift Pattern:

Rotational weekend shifts between Friday and Monday.

Example rotation:

  • Week 1: Friday & Saturday
  • Week 2: Sunday & Monday

8 -hour shifts per working day.

Shifts will primarily support peak operational trading periods.



  • Handle inbound customer calls with a strong focus on First Call Resolution
  • Take full ownership of customer issues from start to finish
  • Accurately log and update customer records and actions taken
  • Identify whether issues are Customer Service or Technical and act accordingly
  • Support clients with:
  • Orders and delivery queries
  • Account access and verification
  • Datman registration and basic troubleshooting
  • Carry out proactive outbound calls (check -ins, promotions, follow -ups)
  • Use phone, SMS, and email effectively to resolve issues
  • Work consistently to defined KPIs covering quality, accuracy, and productivity

What we’re looking forEssential (non -negotiable)

  • Previous call centre or phone -based customer service experience
  • Proven experience handling high call volumes
  • Comfortable dealing with difficult or emotional customers by phone
  • Strong spoken and written English
  • High attention to detail and ability to follow processes accurately
  • Reliable attendance and punctuality
  • Comfortable receiving feedback and coaching to improve performance

Desirable

  • Experience in payments, EPOS, or technical support environments
  • Experience supporting customers in time -sensitive or high -pressure situations
  • Hospitality or restaurant industry exposure (as a plus, not a requirement)

Our CORE values

We expect every Customer Service Specialist to demonstrate our CORE values daily:

  • Care – Treat customers with respect, even under pressure
  • Ownership – See issues through to resolution, not hand -offs
  • Resolve – Focus on solutions, not excuses
  • Educate – Help clients understand the tools they use


Benefits


  • Flexible rotational weekend scheduling
  • Structured training and onboarding programme
  • Career progression opportunities
  • High -performance operational environment
  • Supportive and collaborative team culture
  • Modern Dublin office environment


Original job Customer Service Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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