Customer Service Specialist

Requirements

Contract: Part -Time – 16 Hour Flexible Contract

Shift Pattern:

Rotational weekend shifts between Friday and Monday.

Example rotation:

• Week 1: Friday & Saturday
  
• Week 2: Sunday & Monday
  

8 -hour shifts per working day.

Shifts will primarily support peak operational trading periods.

• Handle inbound customer calls with a strong focus on First Call Resolution
  
• Take full ownership of customer issues from start to finish
  
• Accurately log and update customer records and actions taken
  
• Identify whether issues are Customer Service or Technical and act accordingly
  
• Support clients with:
  
• Orders and delivery queries
  
• Account access and verification
  
• Datman registration and basic troubleshooting
  
• Carry out proactive outbound calls (check -ins, promotions, follow -ups)
  
• Use phone, SMS, and email effectively to resolve issues
  
• Work consistently to defined KPIs covering quality, accuracy, and productivity
  

What we’re looking forEssential (non -negotiable)

• Previous call centre or phone -based customer service experience
  
• Proven experience handling high call volumes
  
• Comfortable dealing with difficult or emotional customers by phone
  
• Strong spoken and written English
  
• High attention to detail and ability to follow processes accurately
  
• Reliable attendance and punctuality
  
• Comfortable receiving feedback and coaching to improve performance
  

Desirable

• Experience in payments, EPOS, or technical support environments
  
• Experience supporting customers in time -sensitive or high -pressure situations
  
• Hospitality or restaurant industry exposure (as a plus, not a requirement)
  

Our CORE values

We expect every Customer Service Specialist to demonstrate our CORE values daily:

• Care – Treat customers with respect, even under pressure
  
• Ownership – See issues through to resolution, not hand -offs
  
• Resolve – Focus on solutions, not excuses
  
• Educate – Help clients understand the tools they use
  

Benefits

• Flexible rotational weekend scheduling
  
• Structured training and onboarding programme
  
• Career progression opportunities
  
• High -performance operational environment
  
• Supportive and collaborative team culture
  
• Modern Dublin office environment