Customer Service Specialist

Role: Customer Service Specialist, AIB Private Banking, Dublin 2

Location: Dawson Street, Dublin 2/Hybrid

This role is being offered on a permanent, full time basis.

• Are you interested in joining our Client Engagement Team in Private Banking, a dynamic, diverse and fun place to work?
• Are you a strong team player with a focus on delivering a first class customer experience?
• This role presents an exciting and challenging opportunity for you to join the team.

About the Role:

AIB Private Banking is an important segment of Business Banking, a division of AIB Capital Markets. AIB Private Banking provides a bespoke wealth management, lending & banking offering for High Net Worth individuals.

The role advertised is for the newly setup Client Engagement Team in Private Banking who assist in supporting the Relationship Managers with onboarding new clients along with other administrative tasks. This is a Hybrid role and the successful candidate will play a key role in supporting the Client Engagement Team, as well as the wider Private Banking team in delivering upon our business and customer objectives.

Key Responsibilities Include:

• Support the delivery of account opening and mandate processing activities in a customer focused manner, with frequent direct engagement with Private Banking customers.
• Deal efficiently, professionally and accurately with all customer requests & queries / assigned activities to deliver exceptional customer service and experience.
• Works collaboratively with Relationship Managers in Private Banking and other AIB internal stakeholders to ensure a positive customer experience.
• Completion of high quality outputs within agreed timeframes.

• Enhancing the Customer Experience and make significant progress towards becoming the Best Banking Experience for customers.
• Consistently demonstrates Private Banking’s service standards.
• Knowledge of operational and regulatory risk. Ensuring compliance with internal policy, external regulators and adherence to industry best practice.
• Assist with other ad-hoc tasks/projects for the Client Engagement Team.

What you will bring:

• Ability to deal professionally and accurately with all customer requests & queries/assigned tasks to deliver exceptional customer service and experience.
• Ability to work collaboratively with Relationship Managers in Private Banking and other AIB internal stakeholders to ensure a positive customer experience.
• Strong planning and prioritisation skills, particularly under pressure to meet team objectives/tight deadlines.
• Strong interpersonal and communication skills & works well in a team environment.
• The successful candidate should be APA’d in Savings and Investments and working towards completing their QFA accreditation within agreed period if not already held.

Life at AIB

At AIB, we have a clear purpose - Empowering people to build a sustainable future. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at [email protected] .

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at [email protected]

By when? Closing date is 17th July 2024

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.