Customer Services Coordinator

Job description:

Our client, a well-established manufacturer operating in a regulated environment, is seeking a proactive and customer-focused Customer Service Co-Ordinator to join their operations team.

This is a key role within the business, acting as the primary interface between customers and internal teams, ensuring orders are managed efficiently and delivered on time and in full (OTIF). The successful candidate will have the opportunity to shape and develop the role, driving improvements in customer satisfaction, communication, and operational efficiency.

Responsibilities include but are not limited to:

• Build and maintain strong, long-term relationships with customers across multiple regions.

• Process and manage customer orders through the ERP system, ensuring accuracy and timeliness.

• Monitor and maintain promised delivery dates on all open sales orders.

• Prepare commercial invoices and export documentation for international shipments.

• Liaise closely with warehouse, logistics, production planning, and finance teams to ensure customer requirements are met.

• Coordinate and prioritise multiple customer orders across capacity-constrained production environments.

• Track order progress end-to-end, ensuring full visibility and proactively expediting where required.

• Communicate effectively with customers regarding order status, changes, and timelines.

• Support the development and maintenance of rolling sales forecasts in collaboration with finance.

• Act as the voice of the customer internally, representing customer priorities in meetings and decision-making forums.

• 2–3 years’ experience in a customer service, order management, or supply chain coordination role.

• Proven ability to build and maintain strong customer relationships.

• Experience working with ERP systems and managing order workflows.

• Strong attention to detail and excellent organisational skills.

• Ability to manage multiple priorities in a fast-paced, dynamic environment.

• Strong communication skills, both written and verbal.

• Knowledge of ISO9001:2015 and/or cGMP environments is an advantage.

• A collaborative team player with a proactive and solutions-focused mindset.

Key Attributes:

• Customer-first mindset with a strong sense of urgency

• Highly organised with excellent follow-through

• Ability to think critically and solve problems proactively

• Strong interpersonal skills with the ability to influence across teams

• Comfortable working cross-functionally in a production-driven environment

• Resilient and adaptable in managing changing priorities

What’s on Offer:

• Opportunity to shape and develop a key customer-facing role

• Exposure to a dynamic, fast-paced manufacturing environment

• Collaborative team culture with cross-functional engagement

• Competitive salary and long-term career progression opportunities

Immediate interviews available for suitable candidates.

Note: By applying for this position, you may also be considered by Pale Blue Dot® Recruitment for other relevant opportunities.

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