Customer Success Consultant (SaaS)

About Compass

At Compass, our people are united by a common purpose: to make the school day more productive, more impactful, and more enjoyable.

We’re a global provider of School Management Information Systems (MIS), supporting over 5,000 schools across Australia, Ireland, and the UK. Our platform helps teachers, students, and parents stay connected and organised; making school life simpler and more effective.

We’re on an exciting journey of growth and are looking for passionate people to join us. At Compass, you’ll be part of a collaborative, supportive team that values curiosity, ownership, and celebrating shared successes.

About the Role

We’re looking for a Client Consultant to join our Customer Success team in Dublin. This role is focused on helping schools get the most from the Compass platform by delivering high-quality training and consultancy.

You’ll work closely with schools to ensure they feel confident using our system, delivering engaging training sessions across a range of formats including video calls, webinars, face-to-face sessions, and classroom-based training.

This is a great opportunity for someone who enjoys public speaking, building relationships, and helping customers succeed, while working in a fast-growing EdTech company.

About the Team

You’ll be part of our Customer Success team, working alongside colleagues in onboarding, support, product, and business development. Together, we ensure schools receive a seamless experience from implementation, through to long-term success with Compass.

Collaboration is key in this role, and you’ll regularly work with internal teams to identify opportunities to support customers, improve training resources, and drive adoption of new features.

What You’ll Do

Deliver Training & Consultancy -

• Deliver engaging training sessions to schools via video calls, webinars, and in-person sessions
• Build strong product knowledge across the Compass platform
• Help schools adopt new features and maximise the value of Compass

Develop Training Resources -

• Maintain and update training materials including guides, scripts, and videos
• Collaborate with the Product Team to create training content for new features

Customer Engagement -

• Build strong relationships with schools and provide an excellent customer experience
• Identify opportunities for schools to adopt additional Compass modules
• Encourage satisfied customers to refer Compass to peer schools

Operational Collaboration -

• Manage the training diary and schedule sessions for new and existing customers
• Work closely with the Customer Success Manager to manage training capacity
• Partner with the Support Team to identify training opportunities for existing customers
• Support ad-hoc projects as required

About You

We’re looking for someone who is passionate about delivering excellent customer experiences and confident working with schools.

What you'll bring...

• A customer-first mindset and passion for helping users succeed
• Confidence with public speaking and delivering training
• Strong communication and interpersonal skills
• Excellent organisation and time management
• Ability to work independently while collaborating with a wider team
• Strong problem-solving and troubleshooting skills
• A proactive mindset with the ability to think creatively

What's in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment
• A flexible working culture
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• 25 days Annual Leave + all statutory public holidays
• Employer pension contribution
• 24/7 access to our Employee Assistance Program (EAP) through the means of face-to-face, livechat and phone support

Compass is proud to be an equal-opportunities employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior to commencing employment, we will require:

• Verification of unrestricted work rights in Ireland (eg, citizenship, passport or birth certificate).