Customs Supervisor

Scope of Position: 

To support the customs brokerage manager in the smooth running of the department within the branch and the customs product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture.  To stay in adherence to the company’s policy, procedures and business code of conduct.

Operations:

• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:

• ECS report (weekly)
• Customs import stat1 (daily)

Support the manager in the following areas:

• Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations
• Monitor undischarged Transit forms
• Monitor duty deferment usage and levels
• Monitor license/visa applications
• Ensure all documentation present for archiving purposes
• Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)

Finances:

• Meet weekly or more if required with the department manager
• Support the manager as required and applicable in the following areas:
• Follow up refunds with customs authorities utilizing BNP
• Proactively work to maintain accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively

Sales:

• Support the manager and or the sales department where needed
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business/ updates to existing business.
• Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS.

 People:

• Identify with manager, develop and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company’s mandatory training within the first 6 months
• Support the manager where needed:
• Participate to staff appraisals, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
• Contribute to the effective weekly department meetings with team.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.

 Systems:

• Audit of files in accordance to AEO
• Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using edoc and edoc treeview, customs database, and other system generated reports to manage by exception)
• Share any evolution of customs system
• Be involved and suggest system/process improvements
• Support the manager where needed:
• Send client report requests through the available database (expo request, expo reporting)

 Culture:

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Periodically monitor the levels of customer service within your branch team

 Qualifications, Experience and Education Requirements

• 2 years of customs qualification (country specific)
• Proven supervisory attitude.
• Good market and product knowledge.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good computer skills (Excel, Word).

Qualifications

• 2 Years Supervisorary experience
• Good knowledge of customs brokerage process, customs legislation – especially with regards to classification, valuation and origin
• Understanding of ocean, road and air documentation process
• Effective interpersonal skills
• Pro-active approach, strong organizational and computer skills
• Good computer skills (MS Excel, MS Word)
• Fluent in English

Expeditors offers excellent benefits: