Cylinder Customer Service Advisor (Fixed Term, 12 months)

Job Title:                           Cylinder Customer Service Advisor

Reports to:                        Cylinder Support Team Leader

Type:                                  Full-time, fixed term 1 year

Location:                           Whitegate, Cork

The Role

The Cylinder Customer Service Advisor will be responsible for providing exceptional customer service, managing account queries, and ensuring the smooth operation of cylinder deliveries and stock control. This role requires a proactive, detail-oriented individual who can handle multiple tasks and support team members with a positive attitude.

Responsibilities

• Respond to all customer enquiries in depot and via phone, email, and CRM.
• Manage account queries effectively.
• Handle account creation, change of ownership, termination, and associated processes.
• Reconcile deliveries, both inwards and outwards.
• Maintain and update the cylinder gas database with accurate information.
• Perform data analysis and reporting for stock control.
• Ensure adherence to procedures and compliance requirements.
• Process cash sales as required.
• Support other team members with an enthusiastic, approachable attitude.
• Perform filing and administration tasks.
• Undertake any other duties requested in line with Team Leader and Company objectives.
• Ensure that health and safety of yourself and your colleagues is a priority in everything that you do - log Health and Safety conversations, as appropriate focusing on either an ‘unsafe condition’ where we see something that could cause injury to a person or an ‘unsafe act’ which is something that someone does that can lead to injury.
• To deliver excellence in customer experience (CX) by embodying Calor’s values and upholding the standards of accountability, seamless service, and curiosity

• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Proficiency in using CRM software and other relevant IT systems.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and time-management skills.
• Ability to work both independently and as part of a team.
• Customer First Mindset: Prioritizes customer needs and ensures their concerns are addressed with empathy and care.
• Experience in customer service or account management is preferred.

• Annual Leave entitlement starts at 22 days and increases with service level, plus 2 additional company days.
• Subsidised Canteen facilities, Pension Scheme, Maternity Benefit, Income Protection and Life Assurance are among the valuable services available to our employees.
• We offer an Employee Assistance Programme (EAP) and a Cycle to Works scheme to contribute to our employee's health and wellbeing, with our EAP also made available to the employee's immediate family.
• Permanent employees are eligible for Professional Development Programmes to further develop themselves and we support our employees with 1 paid day off annually to engage in Volunteering activities.
• Free Car Parking facilities available at all locations, including EV charging

Why Join the Calor?

At Calor, you'll be part of a purpose-driven organization committed to delivering cleaner, more efficient energy solutions across Ireland. As a leading supplier of LPG and BioLPG, we are actively driving the energy transition across the island of Ireland.

Calor's culture is built on core values that guide everything we do:

• Integrity: We operate with honesty and transparency, ensuring our actions align with our words.
• Trust: We empower our employees, entrusting them with responsibilities and encouraging initiative.
• Curiosity: We foster an environment where questioning the status quo leads to innovation.
• Inclusivity: We value diverse perspectives and strive to create a workplace where everyone feels they belong.
• Passion: We are dedicated to the success of our people, our business, and the communities we serve.