D2D Retention Advisor

Department: Retention 

Employment Type: Full Time 

Location: Onsite - Sandyford, Dublin 18 

We are looking for a Door-to-Door (D2D) Retention Agent. This is a field-based role where you’ll engage directly with customers, handle objections, and use the tools and offers available to retain business and drive results. A full driver’s licence and access to your own vehicle is required, with mileage expenses covered.

We’re looking for driven, customer-focused people with experience in retention, door-to-door or inside sales — ideally within utilities, but not essential.

At PrepayPower, performance is recognised and progression is real. It’s a fast-paced environment where results matter. If you’re competitive, resilient, and motivated by targets, you’ll fit right in.

Key Responsibilities:

• Speak directly with customers (face-to-face and over the phone) to keep them with us or win them back


• Work through warm leads and follow up with customers who need support or reassurance 


• Use all available tools, offers, and insights to retain customers 


• Handle objections confidently and turn conversations into positive outcomes 


• Deliver on daily, weekly, and monthly targets 


• Keep customer records up to date using internal systems 


• Support the wider team with ad hoc activities when needed 

Skills, Knowledge and Expertise:

What's in it for you?

Benefits

• Competitive salary and bonus structure


• Private Pension Contribution Scheme with Zurich Life


• Discounted Health Insurance - Group Scheme with Laya Healthcare


• Employee Assistance Program provided by TELUS Health


• Free Online GP Services via Webdoctor.ie


• Excellent career progression opportunities in a growing company with strong market presence


• Fast-paced, friendly team environment


• Continuous training and development


• Annual leave that increases with service


• Exclusive PrepayPower Staff Tariff


• Modern offices with excellent facilities in Sandyford 


• Active CSR, Wellness, and Social initiatives plus great social events


• Refer-a-Friend Scheme


• TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.