Deputy Store Manager

Deputy Store Manager / Department Manager

Location: Kilkenny City

Contract: 1-Year Maternity Cover Contract

We at Teamworx are recruiting an experienced Deputy Store Manager / Department Manager to join one of Ireland's leading premium retail brands. This is an exciting opportunity for a passionate retail professional to support the Store Manager in driving commercial success, delivering exceptional customer experiences, and leading a high-performing team in a fast-paced retail environment.

Our client is recognized for:

• Competitive salary and excellent employee benefits
  


• Strong career progression and leadership development opportunities
  


• Customer-focused retail culture
  


• Premium retail environment with quality products
  


• Ongoing training and professional development
  


• Supportive and collaborative workplace
  

The ideal candidate demonstrates:

✅ Previous experience in a retail management or supervisory role

✅ Proven ability to drive sales and achieve store KPIs

✅ Excellent leadership, coaching and people management skills

✅ Passion for delivering exceptional customer service

✅ Strong commercial awareness with experience analysing sales performance and KPIs

✅ Excellent communication, organisation and problem-solving skills

✅ Ability to motivate, develop and support a high-performing team

✅ Confidence in deputising for the Store Manager when required

Key Responsibilities

Customer Experience

• Deliver an exceptional customer experience by ensuring every customer is welcomed promptly and professionally.
  


• Build strong customer relationships through excellent product knowledge and personalised service.
  


• Maximise sales through effective selling techniques, link selling and add-on sales.
  


• Promote loyalty programme membership and encourage customer participation.
  


• Handle customer queries, complaints, exchanges and refunds professionally while turning opportunities into additional sales.
  


• Support gift wrapping services and maintain excellent customer engagement throughout the shopping journey.
  

Commercial & Operational Excellence

• Support the Store Manager in achieving and exceeding all store KPIs including Sales, ATV, Conversion, IPT, Margin, Stock Loss and Mystery Shop results.
  


• Monitor weekly sales performance and assist in implementing action plans to maximise results.
  


• Maintain high merchandising and visual presentation standards throughout the store.
  


• Support effective stock management, replenishment and space planning.
  


• Ensure deliveries, stock control and stockroom procedures are completed accurately.
  


• Work closely with Marketing, Buying and Warehouse teams to improve overall store performance.
  


• Ensure full compliance with company policies, procedures, health & safety and security standards.
  

Leadership & Team Development

• Support the Store Manager in the daily operation of the business and lead the store in their absence.
  


• Motivate, coach and develop team members to deliver outstanding performance.
  


• Communicate business updates, store objectives and operational priorities effectively.
  


• Assist with recruitment, onboarding, training, probation reviews and performance management.
  


• Lead training initiatives, including internal development programmes.
  


• Foster a positive, collaborative and customer-focused team culture.
  

Store Standards

• Maintain exceptional store presentation, cleanliness and merchandising standards.
  


• Ensure products are correctly priced, barcoded and replenished.
  


• Monitor promotional displays and ensure pricing accuracy.
  


• Maintain company uniform standards across the team.
  


• Promote a safe working environment for colleagues and customers.
  

Suitable candidates will have:

Previous experience as an Assistant Store Manager, Deputy Store Manager, Department Manager, Retail Supervisor or Senior Sales Advisor within fashion, luxury retail, homeware, lifestyle, department stores or other customer-focused retail environments.

Candidates should demonstrate a passion for retail leadership, customer service excellence and commercial success, with the confidence to lead a team and deputise for the Store Manager when required.

For more information, send your CV to [email protected] or call 045 898037 for more information.

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