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Driving Range Supervisor

icon building Company : Carr Golf
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Driving Range Supervisor

Swingyard, part of the Carr Golf Group and based in Dublin 12, is certified as a Great Place to Work. We offer exciting, challenging, and customer-focused roles.



We are looking for a Supervisor to join our team at Swingyard Driving Range at Elmgreen Golf Centre, Dublin 15. Our facility features a licensed cafe with outdoor seating, in-bay dining, and advanced technology for tracking golf ball metrics in real time. We also offer a variety of gaming options for all ages.



Job Overview:


As a Swingyard Supervisor , you will be responsible for delivering an excellent entertainment experience. This role involves hands-on operational tasks, customer service, F&B and ensuring a safe and enjoyable experience for all guests. You will be responsible overseeing staff roles and ensuring the roles are carried out with the brand and vision of Swingyard.



Key Responsibilities:


Co-ordinating Staff



  • Ensure staff roles are being carried accordingly

  • Ensure the Swingyard customer journey is being implemented by all staff

  • Ensure staff daily and weekly checklists are being completed to a high standard

  • Ensure staff arrive to work on time and in uniform

  • Develop train and coach staff members to the 4 star standards required for Swingyard

  • Ensure our staffing resources on the ground are maximised and co-ordinated affectively

  • Schedule staff shifts and rosters in the absence of the manager



Customer Service Journey:



  • Greet customers, capture their details on arrival

  • Escort customers to their bays log them in and explain the technology

  • Ask all customers if they would like to order food

  • Check back with the customer 10 minutes after arrival, answer any questions they may have and confirm if they want to order F&B.

  • Refill bays with golf balls before the client runs out

  • Stay present on the bays to help with any queries and manage the turnover of bookings

  • Monitor customer activities, offering assistance and maintaining a friendly atmosphere.

  • Handle customer concerns or issues promptly and professionally.



Daily Operations



  • Open and close the driving range facility as per operating hours.

  • Set up and arrange golf balls, tees, and other necessary equipment.

  • Ensure the cleanliness and organization of the range area.

  • Assist with golf ball collections

  • Follow company Standard operating procedures



F&B Operations



  • Oversee quality and efficient food and beverage service to driving range customers.

  • To maintain food standards and cleanliness according procedures

  • To work in a clean and tidy environment

  • To assist in food preparation

  • Monitor/Manage F&B stock orders



Equipment Maintenance:



  • Regularly inspect and maintain golf ball dispensers/washers and other range equipment.

  • Report any malfunctions or issues to the appropriate personnel.

  • Assist with routine maintenance tasks as needed.



Safety Compliance:



  • Enforce safety regulations and guidelines for customers and staff.

  • Conduct regular safety checks of the facility and equipment.

  • Coordinate with management to address and resolve safety concerns.



Inventory Management:



  • Monitor and manage the inventory of golf balls, tees, and other supplies.

  • Replenish supplies as needed and keep accurate records.

  • Assist with inventory audits and reporting.



Cash Handling:



  • Process customer payments accurately and provide receipts.

  • Reconcile cash drawer at the end of each shift.

  • Reconcile YGB bookings every morning for the day previous

  • Report any discrepancies or issues to the Manager.



Requirements



  • 2–3 years’ experience in hospitality, leisure, or customer service management.

  • Proven track record in supervising staff and coordinating daily operations.

  • Experience in F&B service including stock management, hygiene standards, and customer service delivery.

  • Strong background in delivering high-quality customer journeys in a fast-paced environment.

  • Previous experience handling cash, processing bookings, and reconciling tills.

  • Technical competence in using booking systems, POS, and customer service platforms.



Benefits



  • 20 days Annual Leave

  • 1 Additional Annual Leave day for your Birthday

  • Additional Annual Leave with Length of Service

  • Discounts in Pro Shop

  • Car Parking On-Site

  • Social Club

  • Annual Salary Review

  • Cycle to Work Scheme

Original job Driving Range Supervisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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