Driving Range Supervisor

Swingyard, part of the Carr Golf Group and based in Dublin 12, is certified as a Great Place to Work. We offer exciting, challenging, and customer-focused roles.

We are looking for a Supervisor to join our team at Swingyard Driving Range at Elmgreen Golf Centre, Dublin 15. Our facility features a licensed cafe with outdoor seating, in-bay dining, and advanced technology for tracking golf ball metrics in real time. We also offer a variety of gaming options for all ages.

Job Overview:

As a Swingyard Supervisor , you will be responsible for delivering an excellent entertainment experience. This role involves hands-on operational tasks, customer service, F&B and ensuring a safe and enjoyable experience for all guests. You will be responsible overseeing staff roles and ensuring the roles are carried out with the brand and vision of Swingyard.

Key Responsibilities:

Co-ordinating Staff

• Ensure staff roles are being carried accordingly


• Ensure the Swingyard customer journey is being implemented by all staff


• Ensure staff daily and weekly checklists are being completed to a high standard


• Ensure staff arrive to work on time and in uniform


• Develop train and coach staff members to the 4 star standards required for Swingyard


• Ensure our staffing resources on the ground are maximised and co-ordinated affectively


• Schedule staff shifts and rosters in the absence of the manager

Customer Service Journey:

• Greet customers, capture their details on arrival


• Escort customers to their bays log them in and explain the technology


• Ask all customers if they would like to order food


• Check back with the customer 10 minutes after arrival, answer any questions they may have and confirm if they want to order F&B.


• Refill bays with golf balls before the client runs out


• Stay present on the bays to help with any queries and manage the turnover of bookings


• Monitor customer activities, offering assistance and maintaining a friendly atmosphere.


• Handle customer concerns or issues promptly and professionally.

Daily Operations

• Open and close the driving range facility as per operating hours.


• Set up and arrange golf balls, tees, and other necessary equipment.


• Ensure the cleanliness and organization of the range area.


• Assist with golf ball collections


• Follow company Standard operating procedures

F&B Operations

• Oversee quality and efficient food and beverage service to driving range customers.


• To maintain food standards and cleanliness according procedures


• To work in a clean and tidy environment


• To assist in food preparation


• Monitor/Manage F&B stock orders

Equipment Maintenance:

• Regularly inspect and maintain golf ball dispensers/washers and other range equipment.


• Report any malfunctions or issues to the appropriate personnel.


• Assist with routine maintenance tasks as needed.

Safety Compliance:

• Enforce safety regulations and guidelines for customers and staff.


• Conduct regular safety checks of the facility and equipment.


• Coordinate with management to address and resolve safety concerns.

Inventory Management:

• Monitor and manage the inventory of golf balls, tees, and other supplies.


• Replenish supplies as needed and keep accurate records.


• Assist with inventory audits and reporting.

Cash Handling:

• Process customer payments accurately and provide receipts.


• Reconcile cash drawer at the end of each shift.


• Reconcile YGB bookings every morning for the day previous


• Report any discrepancies or issues to the Manager.

Requirements

• 2–3 years’ experience in hospitality, leisure, or customer service management.
  


• Proven track record in supervising staff and coordinating daily operations.
  


• Experience in F&B service including stock management, hygiene standards, and customer service delivery.
  


• Strong background in delivering high-quality customer journeys in a fast-paced environment.
  


• Previous experience handling cash, processing bookings, and reconciling tills.
  


• Technical competence in using booking systems, POS, and customer service platforms.
  

Benefits

• 20 days Annual Leave
  


• 1 Additional Annual Leave day for your Birthday
  


• Additional Annual Leave with Length of Service
  


• Discounts in Pro Shop
  


• Car Parking On-Site
  


• Social Club
  


• Annual Salary Review
  


• Cycle to Work Scheme