Duty Manager

 Newtown Park Hotel Wexford, Neville Park Hotel Group

When you join Newtown Park Hotel, you’re not just starting a job, you’re embarking on a career where your contributions truly matter. We pride ourselves on delivering excellence at every level. From our front desk to our kitchens, from housekeeping to management, we strive to exceed expectations for our guests and one another.

Purpose of the Role:

As Duty Manager, you are responsible for overseeing the daily operations of all hotel departments, ensuring smooth coordination, guest satisfaction, and staff performance. You will uphold the highest standards in service, safety, and professionalism, actively support departmental managers, and ensure the effective implementation of hotel policies, procedures, and goals.

Our Values at the heart of your role:

What Guides Us Each Day and at the core of everything we do is:

Care – We look after our guests and one another with kindness and respect.
Always Getting Better – We learn, grow, and challenge ourselves to improve.
Doing the Right Thing – We act with honesty and integrity, even when no one is watching.

Energy & Drive – We bring positivity and purpose to every shift.

Key Responsibilities:

Operational Management

• Ensure the highest standard operating procedures (SOPs) are implemented and maintained across all departments.


• Oversee daily operations, ensuring service areas are adequately staffed, supervised, and operating efficiently.


• Coordinate communication and collaboration between all department heads.


• Manage SOP compliance, facilitate updates, and chair HOD training briefings when required.


• Assist with setting and achieving revenue, gross profit, and payroll targets.


• Maintain order of work and efficient service systems in all areas.

Administrative & Financial Oversight

• Ensure accurate cash handling, float, till, and charge procedures are followed across departments.


• Oversee weekly rosters on Alkimii, ensuring timely submission and daily checks for adequate coverage.


• Forecast and control wages in line with budgets; take corrective actions as needed.


• Participate in stocktakes and liaise with the Head Chef regarding cost control and menu planning.


• Monitor purchasing, ordering, and stock levels across service departments.

Team Leadership & Development

• Provide clear direction and support to supervisors and assistant managers.


• Ensure all staff receive adequate training, including induction, SOPs, and daily “15 Minute Training” sessions.


• Conduct job chats, performance appraisals, and address performance issues alongside the HR Manager.


• Ensure compliance with timekeeping, break policies, and clock-in/out procedures.


• Support team morale and contribute to social and safety committees.

Guest Experience & Service Standards

• Ensure exceptional customer care and handle all guest feedback or complaints with empathy and professionalism.


• Review and respond to guest complaints or written feedback efficiently.


• Promote and ensure upselling across all departments and ensure staff are trained on all active promotions.


• Monitor hotel cleanliness and hygiene across public areas and ensure all guest areas are well-maintained.


• Regularly inspect guest rooms, public spaces, and back-of-house areas for maintenance or housekeeping issues.

Departmental Support

Front Office

• Maintain thorough knowledge of bedroom types, hotel facilities, rates, and promotions.


• Assist with front desk operations as needed, including covering breaks and handling transactions.


• Ensure accurate use of vouchers and reconciliation procedures.

Accommodation

• Assist the Accommodation Manager in maintaining team discipline, presentation, and morale.


• Conduct room and public area checks for cleanliness, readiness, and maintenance issues.

Food & Beverage

• Liaise with the Head Chef on food quality and cost management.


• Ensure F&B outlets are stocked, clean, and follow health & safety procedures.


• Support upselling efforts and ensure menus are up-to-date and staff are well-informed.

Maintenance

• Oversee day-to-day maintenance issues and assign tasks to the team.


• Report issues requiring professional attention to the General Manager.

Sales & Revenue

• Work with Sales and Revenue teams to monitor performance and ensure targets are met.


• Share daily hotel activities and feedback to assist in ongoing marketing and promotional strategies.

Flexibility & Team work

• Demonstrate flexibility to support all areas of the hotel as required.


• Work across departments based on business needs and staffing requirements.


• Undertake any additional duties as assigned by management to support smooth hotel operations.

Confidentiality

• Maintain the highest level of confidentiality concerning all hotel operations, staff matters, and guest information.


• Do not discuss or disclose any company-related information to unauthorised persons.

We’re proud of the positive energy, dedication, and integrity our team brings every shift. If you live our values and are ready to be part of a caring and driven team, this role is for you.