Employee Experience Coordinator

About Smartbox 

At Smartbox Group, all our energy and creativity are focused on providing the most beautiful gift to offer and to receive . With nearly 15,000 different products across leisure themes — Stays, Wellness, Adventure, Gastronomy — we allow people to enrich their lives with moments of sharing, emotions, and unforgettable memories. 

Present in 11 countries, with 7 million experience gifts sold per year and a business volume of nearly €500 million, Smartbox Group employs 700 people across Europe and works with over 41,000 trusted partners (hotels, restaurants, wellness centres, outdoor activity providers…). 

Living more than owning, sharing more than having — this is more than ever a fundamental trend in our society, and it’s exactly what Smartbox offers. 

Do you want to inspire people to experience life? Join the pioneer and European leader of experience gifts! 

The Role 

We’re looking for a people-loving, high-energy Employee Experience Coordinator to be the friendly face of our Dublin office and a key contributor to how our employees experience work every day.

This role is ideal for a graduate (or early-career professional) with a genuine interest in HR, people operations, or workplace culture, who thrives on variety, enjoys being around people, and isn’t afraid to grab a microphone or speak up in a room full of colleagues. 

You’ll sit at the heart of the office — blending employee engagement, workplace experience, facilities coordination, and operational support — helping to create an environment where people feel welcomed, supported, and excited to come into work. 

While your primary focus will be Dublin, you’ll also support other the team globally as needed. 

Key Responsibilities 

WORKPLACE EXPERIENCE & EMPLOYEE ENGAGEMENT 
(What employees see, feel, and take part in) 

• Champion a welcoming, energetic workplace experience that reflects Smartbox’s culture and values.


• Design and deliver in‑office experiences, events, celebrations, and engagement initiatives that bring people together.


• Partner with the People/HR team to support onboarding and offboarding experiences (badge access, welcome moments, swag).


• Support delivery of the global employee engagement survey, including platform administration and basic insights support.


• Use employee feedback to help identify improvements to workplace experience.


• Own internal communication channels such as newsletters, intranet updates, and digital signage.


• Administer the employee reward platform (Ben), including wallet funding checks and basic reporting.


• Manage swag stock, ordering, and distribution across offices.

OFFICE OPERATIONS & FACILITIES COORDINATION
(How the office runs day to day)

• Act as the primary point of contact for office-related queries and requests.


• Oversee the smooth day‑to‑day running of the Dublin office, ensuring it is safe, organised, and well maintained.


• Coordinate vendors including cleaning, maintenance, security, and office supplies.


• Manage office-related budgets, utilities, and invoices.


• Support space planning, desk moves, and coordination with building management.


• Ensure compliance with health & safety requirements and company policies.


• Maintain workplace documentation, processes, and best practices.


• Support hybrid and remote working arrangements to ensure consistency of experience.

CULTURE, WELLBEING & BELONGING
(How it feels to work here)

• Act as a culture ambassador, helping Smartbox values show up in everyday office life.


• Partner with the Social Committee to plan and deliver office events throughout the year, providing coordination and budget guidance.


• Support wellbeing initiatives such as mental health awareness, ergonomic support, and fitness or wellness activities.


• Assist with DEIB initiatives in partnership with the People Team, helping promote inclusion and belonging.


• Help create an environment where all employees feel welcomed, supported, and able to be themselves at work.

OPERATIONS & TEAM BACKUP
(Critical but clearly contained)

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  • Provide backup support to other Operations team members, covering during annual leave, sick leave, or peak periods.
  
  
  • Support stationery ordering and general office administration for the Dublin office.
  
  
  • Coordinate health & safety training requirements (e.g. fire wardens, first aiders).
  
  
  • Support People or Operations initiatives in other European offices when required, while remaining primarily Dublin-focused.
    
  
  
  
  

Skills & Experience 

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  • A third-level degree is welcome — HR is an advantage but not essential 
  
  
  
  
  
  
  • Strong communication and interpersonal skills 
  
  
  
  
  
  
  • Comfortable using tools like Teams, Office 365, Jira (or keen to learn) 
  
  
  
  
  
  
  • High attention to detail with a hospitality mindset 
  
  
  
  
  
  
  • Comfortable using AI tools to work smarter 
  
  
  
  
  
  
  • English is essential; a second European language is a bonus 
  
  
  
  
  
  
  • Any experience in hospitality, events, admin, or customer-facing roles is a plus
  
  
  • Background in hospitality, events, or employee engagement. (bonus!) 
  
  
  
  
  

 Why join us?  

Because this role has real impact. You’ll shape how people feel at work, help create memorable moments, and be trusted as the go-to person for the Dublin office experience. 

You’ll gain hands-on exposure to: 

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  • HR & People operations 
  
  
  
  
  
  
  • Employee engagement & wellbeing 
  
  
  
  
  
  
  • Office and facilities management 
  
  
  
  
  
  
  • Cross-European collaboration 
  
  
  
  
  

And we’ll support your growth every step of the way. 

About You 

We’re looking for someone who not only has the right skills but also embodies our guiding principles: 

The Owner – You take accountability, act with integrity, and treat challenges as opportunities. 

The Ambitious Maverick – You bring bold ideas, challenge the status quo, and are unafraid to take smart risks. 

The Radical Optimist – You maintain a solutions-focused mindset, inspiring others with your positivity and resilience.  

The Connector – You build authentic relationships, foster collaboration, and create space for diverse voices to thrive. 

This role is much more about attitude and potential than years of experience. You might be a graduate, or in your first couple of roles — if you love people, we want to hear from you. 

You’re someone who is naturally bubbly, approachable, and positive.  

What We Offer 

 
At Smartbox, we balance fairness, choice, and growth — supporting you in both work and life. 

• 🌍 Transparency: clear, fair salary bands and career levels 

• 📚 Growth Mindset: 4 Growth Days, Growth Leave + training budget 

• 🎁 Flexible benefits: personalize with health, wellbeing & learning options 

• 🌈 D&I commitment: Paid leave for parents, D&I Day, gender equity in rewards 

• 🎉 Unbox Your World: YOLO day + paid sabbatical after 5 years 

• ✅ Essentials: health cover, pension, transport allowance, extra leave