Event Operations Specialist

Summary:

Our client is seeking a CX Event Operations Specialist for its Dublin office, with sporadic support for Zurich.

The CX Event Operations Specialist will partner with the Community Experience (CX) team to deliver high-quality onsite events and community activations at our Dublin campus, with periodic support for Zurich. This role is execution-focused, responsible for the operational delivery of events from planning through to post-event wrap. The CX Event Operations Specialist will also support the procurement process for event-related suppliers and services. 

RESPONSIBILITIES

• Event Execution (80% of time):
  
• Support the end-to-end operational delivery of onsite events including Tentpole Metamate Meetups, End of Year Events, Tech Enablement Portfolio, Game Days, utilising global playbooks and local knowledge.
  
• Manage event logistics including venue setup, supplier coordination, facilities/AV requirements, catering, signage, and day-of-show execution.
  
• Coordinate with cross-functional partners (AV, security, catering, facilities) to ensure seamless event delivery.
  
• Maintain the local events calendar, ensuring alignment with regional and global CX strategic plans.
  
• Support the collection of event data, attendee feedback, and post-event retrospectives. Surface key learnings and process improvements to relevant stakeholders.
  
• Maintain best practice documents, run-of-show templates, and process guides for repeatable event formats.
  
• Support supplier relationships for event services, supporting creative briefs, quotes, and on-the-day delivery.
  
• Provide sporadic event execution support for the Zurich office as required.
  
• Procurement Support (20% of time):
  
• Support the end-to-end procurement process for event-related suppliers, including onboarding new vendors, creation of purchase requisitions (PRs), Third Party Assessments (TPAs), and purchase orders.
  
• Process PRs efficiently to reduce holds and positively impact payment cycles from initiation to payment completion.
  
• Communicate with suppliers on PO queries and troubleshoot procurement issues as they arise.
  
• Support budget tracking and reconciliation for event spend, maintaining accurate documentation.
  

Requirements

• 4+ years of experience in event operations, event production, or a similar role in a fast-paced corporate or agency environment
  
• BA/BS in Events Management, Communications, Business, or a related field
  
• Experience managing multiple events simultaneously from planning through execution
  
• Experience coordinating with cross-functional teams and external suppliers
  
• Strong organisational skills with the ability to manage competing priorities and tight deadlines
  
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals
  

• Experience in procurement operations or source-to-pay processes
  
• Experience working in a tech company or large-scale corporate environment
  
• Knowledge of event CRM tools and data collection methodologies
  
• Experience supporting events across multiple sites or regions
  
• Graphic design or content creation experience for event communications
  
• Familiarity with Meta platforms and internal processes
  
  

Benefits

• Competitive salary
  
• Healthcare contribution and inclusion in company pension scheme
  
• Work laptop and phone
  
• 25 days annual leave (pro-rata) plus paid bank holidays
  
• Expanding workforce with potential for career progression for top performers