Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.
Intercom is looking for a hardworking, curious and motivated analyst to join the FP&A team. This individual would work across the organization to help develop and hit our topline and bottom line targets, assisting in the planning process and month-to-month reporting. As an analyst you’d work closely with the heads of each department, and have the opportunity to inform and influence key strategic financial decisions. Additionally, you would assist in other FP&A ad hoc analyses and transitions in support of the finance team.
A Finance Manager at Intercom will develop a strong understanding of subscription based businesses and SaaS metrics such as MRR, Churn, CAC, and LTV. Additionally, you should have some familiarity with how to read a P&L, and an ability to understand and synthesize public company financials.
This is a great opportunity to impact the trajectory of a quickly growing company. Apply if you are hungry to take ownership over your work, and excited by what Intercom is trying to achieve.
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) *
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NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code.
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We work under a hybrid in-office model. Are you willing to work from our office location 2 days per week? *
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