Fraud Consultant - Ecommerce

Actively participate in the technical discovery phase with customers to understand their needs and requirements. Assist customers during the integration and onboarding process, ensuring smooth and successful deployment of solutions. Record and review the solutioning process with the integration team to ensure technical and business requirements are met. Represent the technical voice of the customer internally, participating in product design and roadmap reviews to ensure customer needs are addressed. In your day-to-day role, you will . Engaging with Account managers in Pre-Sales discussions with merchants Product-related presentations and demonstrations Preparing merchant for the enablement of the fraud solution Working with Data Science Team to determine the best fraud strategy Enabling the product and training the merchant in its use Providing guidance to Product Team for new features based on customer input, and implementation/support Maintain records in SalesForce of all activities related to engagement with merchants Prepare training materials and engage with merchants to deliver them Set up new merchants on the fraud mitigation solution Interact with the sales teams to provide support and answer questions related to products, fraud mitigation and best practices. Provide support to Sales teams during merchant-facing calls 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Solid understanding of eCommerce fraud and mitigation strategies Understanding the eCommerce transaction process and interactions with consumer, merchants and issuing banks. Highly flexible, able to prioritize multiple projects and deadlines to execute well in a fast-paced, rapidly evolving organization. Experience working with both technical and Executive staff within the company.