Front Office Agent

Job
description – Front Office Agent

Trump International Doonbeg is a coastal haven, hidden
on a sheltered corner of the Wild Atlantic Way where world-class golf meets an
intimate Spa, amazing food and access to the best activities, culture, heritage
and one of the most picturesque settings Ireland has to offer for conferences,
meeting, incentives and special events.

Recognised among the best championship Links Courses
in the world and named best Golf Resort in Ireland by the Irish Golf Tour
Operators Association. At the heart of the resort is the Irish Country house
hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant.
And Ocean is a recurring theme, ever present with stunning views of the rolling
waves and the rugged landscape stretching as far as the eye can see to the
Cliffs of Moher.

Trump International Doonbeg is home to a proud and
motivated workforce of 305 people during high season, offering a world class 5
Star Hotel workplace, with the beauty and balance of west Clare living.

Job Title:                                   Front Office
Agent

Department:                           Front Office

Responsible To:                      Front Office Supervisor/Front
Office Manager

Main Purpose of Job:             To serve as our guests’ first point of contact and
manage all aspects of their accommodation including registering guests,
managing reservations and providing information about rooms, rates and
amenities. Helping to create a pleasant and memorable stay for our guests.

Liaises
with:                            All
Hotel Departments

• Welcome guests
  upon their arrival and assign their rooms, as
  required.
• Perform all
  check-in and check-out tasks.
• Inform customers regarding
  authorisation and payment methods and verify their credit card data.
• Register guests
  and collect all essential contact and payment information.
• Provide
  information about our property, available rooms, rates and amenities.
• Liaise with our
  housekeeping staff to ensure all rooms are prepared and accommodate all our guests’
  needs.
• Upsell additional
  facilities and services, when appropriate.
• Maintain updated
  records of bookings and payments.
• Maintain a
  friendly, cheerful and courteous demeanour at all times.
• Respond to
  customer issues, complaints, problems in a quick and efficient manner to
  maintain a high level of customer satisfaction and quality service.
• Ensures safety
  standards are met by following guest check in and security procedures and
  reporting suspicious activity to security, manager, or Manager on Duty.
• Participate in training programmes as required.
• Arrive to work on time, appropriately groomed and in the correct
  uniform.
• Due to the
  cyclical nature of the hospitality industry, employees may be required to work
  varying schedules to reflect the business needs of the hotel which can include
  day, evening or weekend shifts.

• To fulfil your obligations
  under the Health & Safety at Work Act 1989 and any revisions or additional
  legislation made thereto.
• To ensure that reasonable care is taken for health and
  safety of yourself, other employees, guests and any other person on the
  premises.
• To keep your work area tidy and safe and report any
  hazard, accident, loss or damage to management.
• To be aware of trained first-aid personnel on the
  premises and the location of first aid box.
• To observe all safety rules and procedures, including
  those laid down in the Health & Safety Statement for your place of work.
• To carry out and promote fire and accident drills as
  directed by the hotel safety officer.

The above is not intended
to be an exhaustive list and you will be expected to comply with any reasonable
requests or duties as directed by management.

QUALIFYING
CRITERIA

• Good
  organisational skills.
• Strong team
  player.
• Excellent
  communication skills both written and verbal.
• Positive
  attitude, cheerful and courteous demeanour.
• Ability to work
  flexible hours.
• Ability to
  remain calm whilst under pressure. 
• Computer literate.
• Knowledge of
  Opera or Other world Class Property Management System is required.
• Additional
  languages an advantage.

BENEFITS

• Regularly stocked canteen for meals, snacks and beverages while on duty.
• Discounts in our Spa, Hotel & Golf course.
• Discounted staff and friends and family
  rates available in other group properties in the United States, and the
  United Kingdom.
• Free Car parking.
• Regular staff appreciation initiatives.
• Opportunities to develop and grow through assisted
  educational opportunities.
• Sick Benefit scheme.
• Personal locker where
  required.