Front Office and Reservations Manager - Boutique Hotel

This role is perfect for an ambitious and guest-focused hospitality professional with previous experience as a Front Office Manager or Supervisor, looking to take the next step in their career. You’ll be someone who thrives in a boutique hotel environment where personal service, attention to detail, and a hands-on approach make all the difference.

You’ll have a natural flair for leading a team, strong organisational skills, and the confidence to take ownership of both the front office and reservations operations.

• Manage the day to day operations of the Front Office / Reception Department / Back Office Department
  


• Staff Training & Development
  


• Manage Group / Tour / Golf / Corporate Reservations
  


• Work closely with hotel Revenue Manager & Marketing Team on sales drivers for accommodation
  


• Manage 3rd Party Websites
  


• General Front Desk / Reception Duties
  

• 2 Years’ Experience in a similar role within a 3/4* hotel is essential
  


• A good knowledge of OTA extranets, channel manager and CMS would be an advantage
  


• Working knowledge of the Hotsoft System would be desirable though not essential
  


• Excellent Customer Care & Communication Skills
  


• Excellent People Management Skills.
  


• Strong Leadership Skills.
  


• Ability to work on own initiative and as part of a team.