Front Office Assistant Manager

Job description

Responsibilities:

• To provide an excellent guest service experience
• Manage the Front Office requirements in the absence of The Front Office Manager
• Assist the Front Office Manager in developing the team, taking into consideration succession planning
• Liaising with Front Office Manager on optimising sales and revenue growth
• To assist with the monthly forecasting
• To assist with the management of all budgets in line with rooms occupancy
• Be an excellent communicator and take a hands-on approach to your role.
• Have a real passion for and knowledge of the hotel offerings, enabling you to up sell and promote the dining outlets, Spa and Health Club
• Attend training sessions provided by management to further develop your skills.
• Assist with the effective training plans to integrate new staff into the team
• Experience with Opera property management system

Qualities we are looking for:

• A passion for providing exceptional guest service
• Excellent attention to detail
• Confident, professional and welcoming personality
• Impeccable appearance of personal grooming
• Proficient in English language
• Have a positive impact, taking personal responsibility and initiative to resolve issues
• Be flexible, responding quickly and positively to changing requirements
• Maintain high team focus by showing co-operation and support to colleagues in pursuit of the department goals

What you'll get in return:

• A competitive salary
• Company funded educational programs
• Discount on dining options of up to 50% across our dining outlets within The Collection
• Reduction on accommodation for family and friends across The Collection
• Discount on Spa treatments and products
• Use of health club and swimming pool
• Staff dining facilities
• Staff parking
• Rewards and recognition such as service awards and employee of the year awards

Job Type: Full-time

Benefits:

• Company events
• Employee discount
• Gym membership
• On-site parking
• Store discount
• Wellness program

Schedule:

• 8 hour shift
• Weekend availability

Work Location: In person