Fund Services Client Operations Associate

Do you wish to play a role in a team ensuring high quality services across all mutual fund product offerings?

As a Fund Services Client Operations – Associate in the Fund Accounting Operation Service Delivery team, you will play a key role in ensuring a high quality delivery of services across all mutual fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates, acting as escalation point of contact for all fund accounting utility client facing queries and providing data to management to ensure appropriate escalation and prioritization of all client issues. 

Job responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy
• Support the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement
• Ensure daily client instructions are appropriately captured in the NAV and internal escalations communicated to the client in a timely manner and followed to resolution
• Be a communication source for escalation of all issues, service updates, and progress updates for the Client
• Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency.
• Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter)
• Perform and oversee periodic Quality Assurance controls to mitigate Risk

Required qualifications, capabilities, and skills

• Relevant experience within fund accounting
• A strong sense of ownership and responsibility
• Strong organizational and time management skills
• Ability to interact efficiently with Clients and effectively manage client expectations
• Ability to manage the Clients change agenda with conflicting priorities
• Knowledge of key operations controls & workflow
• Strong written and verbal communication skills with complimentary presentation skills

Preferred qualifications, capabilities, and skills

• Willingness to make decisions, while ensuring buy in from internal and external stakeholders
• Excellent client facing skills