Global Operations Manager

\u003cdiv\u003e\u003cspan style=\"font-size:16px\"\u003eKnow where you belong!\u003c/span\u003e\u003c/div\u003e\n\u003cdiv\u003e\u00a0\u003c/div\u003e\n\u003cdiv\u003e\u003cspan style=\"font-size:16px\"\u003eMatch Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Hinge, Match-Meetic, PlentyOfFish, Okcupid, The League, Archer, Salams and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn\u2019t stop at our products - it\u2019s the foundation of every team we hire.\u003c/span\u003e\u003c/div\u003e\n\u003cdiv\u003e\u00a0\u003c/div\u003e\n\u003cdiv\u003e\u003cspan style=\"font-size:16px\"\u003eWhen it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our office 3 days/week.\u003c/span\u003e\u003c/div\u003e\u003cdiv\u003e\u003cbr /\u003e\u003c/div\u003e\u003cdiv\u003e\n\u003cdiv\u003e\u003cspan style=\"font-size:16px\"\u003eOur Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Specialist to help us handle member escalations spanning Trust \u0026amp; Safety and support policy. Our Global Escalations team investigates safety issues, abuse, bugs \u0026amp; app functionality issues on the platform, along with enforcing Tinder\u0027s Community Guidelines and Terms of Service.\u003c/span\u003e\u003c/div\u003e\n\u003cdiv\u003e\u00a0\u003c/div\u003e\n\u003cdiv\u003e\u003cspan style=\"font-size:16px\"\u003eWhen it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our Dublin office 3 days/week.\u003c/span\u003e\u003c/div\u003e\n\u003cdiv\u003e\u00a0\u003c/div\u003e\n\u003c/div\u003e\u003cbr\u003e\u003cb\u003eIn this role, you will:\u003c/b\u003e\u003cdiv\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u00a0Manage and cultivate a team of Global Operations specialists, overseeing the day-to-day and providing coaching and feedback to ensure that the team maintains a high level of productivity and quality.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eTrack and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team workflows to improve efficiency.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eManage high visibility escalations, communicating with leadership, legal, comms, product, and engineering as needed to resolve user issues.\u00a0\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eProvide operational and process subject matter expertise to the team as well as other partners - policy, training, quality, product, etc.\u00a0\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eThis position operates in many time zones and hours will vary.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\u003cbr\u003e\u003cb\u003eWe could be a Match if: \u003c/b\u003e\u003cdiv\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e2+ years experience in operations management or lead role.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eAdvanced knowledge of Zendesk (or similar), moderation tooling/workflows, and productivity tools such as Jira.\u00a0\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eCritical thinking skills to understand and summarize complex issues within minutes.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eAbility to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eExperience working in trust and safety and content moderation. A plus if you have a background with customer support and technical resolutions workflows.\u00a0\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eYou have a track record of designing, owning, and improving efficient processes that impact and rely on collaboration with multiple cross-functional teams.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eExtreme attention to detail.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eYou have familiarity with legal and compliance requirements related to content moderation, data privacy, and user safety.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003ePassion for developing teams and providing amazing customer experiences.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e \u003cbr\u003e$ - $ a year\u003cbr\u003e None\u003cbr\u003e\u003cdiv\u003e\u003cspan style=\"font-size:24px\"\u003e\u003cstrong\u003eWhy Match Group?\u003c/strong\u003e\u003c/span\u003e\u003c/div\u003e\n\u003cdiv\u003e\n\u003cul\u003e\n\u003cli\u003eWork on products that impact millions, collaborating with global and diverse teams, shaping relationships and connections worldwide.\u003c/li\u003e\n\u003cli\u003eProviding premium healthcare, mental health support, emergency leaves\u003c/li\u003e\n\u003cli\u003eBenefit from a healthy work-life balance in a flexible and welcoming environment.\u003c/li\u003e\n\u003cli\u003eEnjoy a modern office, close to transport and amenities.\u003c/li\u003e\n\u003cli\u003eAccess lunch vouchers, a discounted ClassPass subscription\u003c/li\u003e\n\u003cli\u003eGrow through e-learning, conferences, knowledge-sharing sessions, continuous learning programs, and global career opportunities\u00a0\u003c/li\u003e\n\u003cli\u003eJoin regular social events like breakfasts, lunches, and ap\u00e9ros.\u003c/li\u003e\n\u003cli\u003eUse our products for free.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003cdiv\u003e\u00a0\u003c/div\u003e\n\u003cdiv\u003e\u00a0\u003c/div\u003e\n\u003cdiv\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem style=\"font-size:16px\"\u003eMatch Group is an equal opportunity employer and we value the rich dynamics that diversity brings to our group.\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem style=\"font-size:16px\"\u003eIf you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u00a0\u003c/p\u003e\n\u003c/div\u003e