Head of Operations / Chief Operating Officer (COO)

Head of Operations / Chief Operating Officer (COO)

Aspen Grove | B2B SaaS

At Aspen Grove, we build technology that helps leading organisations digitise, manage, and automate complex business processes with confidence. Our customers rely on us to deliver secure, reliable, and scalable solutions they can trust.

We’re now looking for a Head of Operations / COO to help scale the business for growth - while keeping customers at the centre of everything we do.

Reporting to the CEO, you’ll run the operational engine of the company. You’ll turn strategy into execution, strengthen how we work, and ensure our teams consistently deliver exceptional outcomes for customers.

The Impact You’ll Have

You’ll make Aspen Grove an even better partner by:

• Building strong operating rhythms that improve delivery, accountability, and reliability


• Optimising our Customer Support function to deliver consistently outstanding service


• Ensuring we operate in a secure, compliant, and well-governed way


• Streamlining how work gets done so teams can execute with greater speed, clarity, and focus

You’ll lead across Finance, People, Legal, Support, and Program Delivery - creating an operating model that supports sustainable growth and scales efficiently without compromising quality or culture.

What We’re Looking For

• Proven experience scaling a B2B SaaS business


• Strong track record delivering complex, cross-functional initiatives


• Customer-first mindset with high operational standards


• Confident, credible communicator who can influence at all levels


• Demonstrated experience running execution frameworks (OKRs or similar)


• Appointment as Chief Operating Officer will be made where prior, demonstrable experience in this role is evident

Why Join Aspen Grove?

• Work with a high-trust leadership team that values impact over hierarchy


• Help shape the future of a growing, well-established SaaS business


• Make a real difference to customers who depend on our platform every day


• Significant growth opportunity for the right person