Head of Tooling & Automation – CTO Track Role in a Leading MSP

We’re hiring on behalf of a forward-thinking MSP looking for a hands-on technical leader to take full ownership of their internal and client-facing tooling ecosystem.

This is a unique opportunity for a Level 3 Engineer or a very strong L2 Engineer from an MSP background who wants to step into something more strategic, high-impact, and autonomous. You will act as the key decision-maker for the full stack of internal platforms (PSA, RMM, documentation, quoting, billing, automation) and the client-facing technology suite (cybersecurity, backup, endpoint management, etc.).

Think of this as the MSP equivalent of a Technical Architect or CTO — but with far greater autonomy and the ability to shape internal systems, client tools, operational standards, and future strategy.

Requirements

Key Responsibilities:

• Own, optimise, and secure all internal platforms (PSA, RMM, documentation, quoting, billing, automation)
  




• Act as internal product owner for all client-facing toolsets and platforms
  




• Lead automation and scripting efforts to improve workflows and eliminate manual tasks
  




• Evaluate and implement AI tools that enhance operational efficiency
  




• Drive security and compliance best practices (ISO27001, GDPR, vendor governance)
  




• Collaborate with Sales, Technical, and Finance teams to align tooling with business needs
  




• Play a leadership role in shaping internal standards and continuous improvement initiatives
  

You Will Bring:

• Proven experience in a managed services or IT solutions environment
  




• Strong technical foundation across internal systems and SaaS integration
  




• Demonstrated experience automating a real-world project (any tool – PowerShell, Power Automate, scripting, etc.)
  




• A mindset for improving systems, reducing friction, and raising standards
  




• Familiarity with ISO27001 or similar compliance frameworks (nice to have)
  

Benefits

Why Apply:

• High-autonomy strategic role with influence across internal and client-facing platforms
  




• Ideal step up for an MSP Engineer ready to move from operations into technical leadership
  




• Excellent salary package: €70,000–€80,000 basic + bonus + pension + benefits