Job Description
Main Job Duties and Responsibilities
Telephone answering and redirecting Complete Room Reservation bookings Complete Food & Beverage Reservation bookings Concierge Services - Sound Local knowledge on attractions and services Provide a Warm Welcome to our guests on their arrival to Park Hotel Kenmare Introduce our Guests to the the hotel facilities and services. Escort them to their room Accurate Cashiering and Billing duties Good Written communication completing with emails and letters Complete Voucher requests listen and respond to guest queries and requests both in-person and by phone provide accurate information about local attractions and services Communicate with Housekeeping and Maintenance to address any guest request. Follow the Park Hotel Kenmare 5 Star Best Practices along with Realis & Chateaux 5 Star guidelines
Qualifications
Customer service orientation Attention to detail and accuracy Planning and organizing Ability to multitask and prioritize Professional appearance and attitude Effective verbal and written communication skills Ability to handle stress and stay calm under pressure Conflict resolution skills Decision making and judgment skills Team work Flexible regarding work schedules Ability to respond appropriately to diverse customers and guest
Additional Information
Complimentary Healthy Meals on duty
Uniforms
Family & Friends discount rates
A day off on the day after your birthday to celebrate properly
Cylcle to Work scheme
Excellent Training and Personal development
Potential to gain experience in other departments
No CV Required
How to get there?
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