Integration Consultant (Madrid or Dublin)

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Integration Consultant (Madrid or Dublin)

As an Integration Consultant you will be a member of the Partner Success team, and you will collaborate directly with Account Management teams, Connectivity teams, and other Internal teams to help optimize performance of our Integrated Property Managers (IPMs) on Vrbo. These partners use 3rd party software to connect to Vrbo and take advantage of our connectivity options to manage their listings at scale.

Your primary goal is to ensure our partner’s integrations are technically healthy and fully optimized through the identification of technical or content issues, providing and recommending solutions, and developing comprehensive improvement plans to drive more revenue in our marketplace.

What you’ll do:

• Manage a prioritized queue of newly activated IPMs that need technical consultations to ensure a successful onboarding
• Provide technical account reviews for Account Management when requested to assess the technical health of our partners
• Build detailed action plans for the PM partner that include coordinated issue resolution across internal teams, behavioral modification, and technical training as needed
• Implement proactive solutions for target IPM partners, in coordination with Partner Success, Software Partners, Connectivity, and Product teams
• Provide best-practice recommendations and guidelines for listing on Vrbo/EG sites to our PM partners
• Collect and analyze feedback from partners regarding product improvements and processes to drive partner efficiency and increase revenue
• Present findings of technical trends to internal teams for procedural or tool improvement.
• Supervise and provide data on metrics for IPM performance improvement across multiple checkpoints, including partner happiness
• Keep a pulse on new product and service launches, as well as industry solutions, which help increase partner performance
• Build channel partner functionality expertise and serve as subject matter expert in project plans to support connectivity, channel and partnership teams

Who you are:

• Experience in Technical Account Management, Implementation Project Management, or Client Services
• Proficiency in English and either French, Italian, or Spanish
• Proficiency with Excel, Salesforce.com, issue-tracking software (JIRA, Rally, etc.), Tableau, Splunk, and XML
• Experience working with internal teams, including, but not limited to Product, Development, Product Marketing, Account Management, Connectivity, and Sales teams
• History of meeting and exceeding targets, reporting on performance metrics, and adjusting performance to improve results
• Detail-oriented, quality-focused, organized self-starter with strong analytical and problem-solving skills
• Ability to be a bridge between technical and non-technical teams
• Excellent oral and written communication skills
  
  

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.....

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. #J-18808-Ljbffr