IT Helpdesk Junior Executive

• Provide front-line support on the IT help desk for end-users of Ibec systems.

 

• Manning the IT help desk as required, providing first line support for all hardware and software problems. 

 

• Provide support, and troubleshoot, for Microsoft Office, Dynamics 365, Click Dimensions and other business facing applications.

 

• Provide first line support on network issues.

 

• Active Directory administration.

 

• Basic MS SQL Server administration. 

 

• Setup new laptops for users.

 

• Support hybrid meetings.

 
·       Troubleshoot issues on desktops, laptops and iPhones.
 

• Other duties as required by the Director of Technology and Information Services that are in keeping with the overall purpose of the role.

 
 
NOTE: This list is not exhaustive but serves to reflect the nature of the duties included in the role.  Given the nature of the organisation and the need to respond to members’ needs on an ongoing basis, the role is subject to change over time.  Sector assignment may be subject to change.

Qualifications, skills and experience
 
Qualifications

• Microsoft certification or qualification in an IT related discipline.
• Azure certification.  
• Third level and/or other relevant qualification.

 
Knowledge
 

• A practical knowledge of Windows operating systems.
• Knowledge of basic networking concepts.
• SharePoint knowledge advantageous.
• Microsoft applications and InTune administration.

 
 
Experience
 

• 2+  years’ relevant experience. 
• 2 to 3 years’ experience with Microsoft 365, Dynamics 365 (Core, KAM, Sales), Click Dimensions or similar SaaS technologies. 
• Systems administration experience.
• Previous experience in Help Desk environment.
• Experience working in a pressurised environment providing support by telephone, email or hands-on.
• Professional services experience preferred but not required. 

 
 
Competencies
 

• Strong problem solver.
• Excellent organisational and administrative skills.
• Able and willing to work in team environment.
• Ability to work on own initiative.
• Communicate with all skill levels in the organisation.
• Work in a pressurised environment providing support by telephone, email or hands-on. 
• Ability and desire to creatively resolve user issues.
• Ability to troubleshoot and resolve hardware and software related problems.
• Excellent presentation skills.
• Ability to explain complex IT applications in simple language.

 
 
 
Personal Qualities
 

• Curious and willing to learn.
• Committed to providing support and guidance to colleagues.
• Present a professional and friendly demeanour.
• Good interpersonal and communications skills.
• Calm under pressure.
• Flexible approach to work. 
• Remain abreast of new technologies in the marketplace.

 
 
Ibec Core Competencies
 
Bias towards action
·       Collaborative – work together as ‘one Ibec’.
·       Dynamic – approach initiatives with careful planning, energy, drive, and resilience.
·       Decisive – make clear, well-informed decisions.
Member and Customer Focus
·       Agile and Adaptive – embrace change and be adaptive to members’ needs and in ambitious situations.
·       Creative and Innovative – not afraid of dynamic thinking in finding solutions.
·       Curious and Critical Thinking – open minded and proactive in gathering data in developing opinions.
Drive and Personal Leadership
·       Ambitious – driven and can take responsible risks.
·       Accountable – committed to highest standards and takes ownership of actions.
·       Continuous Improvement – proactive on personal and professional development
 
Ibec is an equal opportunity and inclusive employer is committed to providing reasonable accommodations for potential and existing employees with a disability. Should you wish to request a reasonable accommodation please email [email protected]