IT Labs Support Engineer 1659

Why SimoTech

What
is it like to work at SimoTech? With a strong collaborative teamwork
culture based on respect, trust, and excellence, we play a critical
partnering role to our clients’ life -changing supply of products to
patients.  In return, there is excellent salary, benefits, career
progression, educational support and much more.

IT Labs Support Engineer 165

The successful
candidate will have the proven experience to successful support day to day IT
lab systems operations, displaying a high level of integrity in the performance
of your work and recognising the importance of the quality control function in
pharmaceutical production. This includes troubleshooting incidents that arise
on validated computerised instruments, implementing changes and solutions, and
participating in continuous improvement activities.

Key Responsibilities

• Maintain the
  incident queue in Service Now by identifying, prioritising, and troubleshooting
  issues as they arise.
  
• Investigate
  and troubleshoot problems which occur and determine solutions or suggest recommendations
  for changes and improvements.
  
• Initiate and
  implement change control activities in accordance with quality standards and practices.
  
• Execute and
  monitor data backups, including working with the global team to request
  security patching along with managing the deployment and resolution of issues.
  
• Prioritise
  support activities in line with project schedules.
  
• Generate
  computer system validation documentation in accordance with site procedures and
  GMP guidelines.
  
• Follow all
  relevant EHS procedures and assist in incident investigations as required.
  

Requirements

Qualifications &
Experience

• 5+ years’
  experience supporting IT applications in a GMP environment e.g.,
  troubleshooting, managing incidents and change controls, design documentation,
  test case development, and system testing.
  
• Experience
  working in a Windows 10 environment.
  
• Experience
  of server and workstation platforms.
  
• Experience
  engaging business users, ensuring that appropriate business needs are clearly
  communicated and delivered at or above expectations.
  
• Strong oral
  and written communication skills are required, with proven ability to
  communicate and build relationships cross -functionally.
  
• Self -motivated,
  detail -oriented, and excellent organisational and time management skills.
  
• Experience
  of SQL databases would be an advantage.
  
  

Benefits

What SimoTech Can
Offer

• Role provides a
  high degree of autonomy to allow the successful
  candidate to reach their full
  potential.
  
• Develop new
  skills and enhance technical ability by working with
  innovative technologies in a multi - disciplined
  environment.
  
• Opportunity to
  work with large corporate clients