GENERAL PURPOSE\:
The Manager I is responsible for managing the coordination of activities within the New Stores team within Store Systems. Areas of focus include managing and executing end to end process related to opening new stores, remodel projects, people management, communication, individual contributions and client management activities.
ESSENTIAL FUNCTIONS:
Support and execute end-to-end New Store Opening Process, Remodel projects and Store closing (GOB) projects.
Manage internal and external staff and lead efforts in the support of existing systems, processes, services and/or in the execution of new projects
Manage budget, expenses and scope and facilitate project delivery and support
Create and direct department initiatives based on internal and external needs of business users and teams
Develop and manage detailed, bottoms up project plans covering the entire systems development life cycle and associated financial needs
Direct implementation of improvements in all areas of IT responsibility
Partner with IT and business stakeholders to ensure timely and successful issue resolution. Influence and drive alignment of key decisions on projects
Influence, manage, coach and mentor team members. Provide specific, timely and constructive feedback on a day-to-day basis
Follow HR policies and procedures in people management activities
Build cross-functional partnerships with other groups to foster team building across units
Lead status meetings with team and oversee effective facilitation
Set communication flow activities to keep the team well informed of changes within their departments, functions and organization
Manage and deliver presentations that take into account the perspective of all related parties
Resolve and/or escalates issues in a timely fashion
Communicate difficult/sensitive information tactfully
Ensure timely communication of critical information to superiors and other parties as needed
Strengthen long-term client relationships within departments/divisions
Set and manage internal client expectations
Collaborates with internal client peer groups to identify needs and evaluate business solutions
Perform individual activities to support the operations as necessary
Other duties as assigned
Influence, manage, coach and mentor team members. Provide specific, timely and constructive feedback on a day-to-day basis
Follow HR policies and procedures in people management activities
COMPETENCIES:
Communication
Problem Solving
Time Management
Dealing with Ambiguity
Listening
Customer Focus
Approachability
Informing
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
8-10 years of experience in the IT field or equivalent work experience
Bachelor’s Degree with a concentration in Business, Information Systems or Computer science, or an equivalent diploma
Strong technical background in store equipment such as hardware and network
Demonstrated project management experience
Strong analytical, problem solving and root cause analysis skills
Strong driver and executor with ability to deep dive into the details
Strong verbal skills, including the ability to present to and coordinate with IT and business leadership
Demonstrated ability to execute basic financial analysis, such as forecasting and ROI
Minimum of 1 year in supervisory/managerial position
Ability to frequently interact with direct reports, customers and peer group managers involving matters between functional areas, other division or units, or customers and IT
Preferred Qualifications
Working experience in Retail, particularly with Store systems
Programming experience with any computer language
Strong analytical, problem solving, root cause analysis, and debugging skills
Store deployment/field experience -- rollout of hardware/software across distributed systems/users
Vendor Management experience
Possess an understanding of IT capabilities such as telephony, wireless devices, servers and security (cross-functional concepts)
Experience in dealing with other cross-functional teams (IT or business)
Demonstrated ability to manage staff remotely, across multiple time zones
Demonstrated experience strengthening and maintaining inter- and cross-functional relationships (IT, Property Development, Loss Prevention, Store Operations, Store HR)
Experience with the Microsoft Office Suite, Microsoft Project and Visio
Experience with (Sun Solaris) UNIX and Windows operating systems
Experience with relational databases – specifically Oracle, SQL Server and Non-STOP SQL
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements\: Ability to see information in print and/or electronically.
SUPERVISORY RESPONSIBILITIES:
Lead, IT Applications
IT Application Analyst (Jr, Sr)
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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