IT Onsite Support Engineer (Dublin, Customer Service, IT, English)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer ‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

• Support and customizing of existing installations in close coordination with our customers
• Problem analysis and solution for our product, including documentation and administration
• Multitasking to adapt the work priorities to the needs of the customers
• Independent implementation of database analyzes and procedures
• Planning and implementation of software rollouts and updates
• Close cooperation with product management, development, and other specialist departments

Requirements

• You have completed IT training or similar and have already gained practical experience
• You have some years of knowledge of IT support and / or IT service desk and have a good technical and organizational understanding
• You enjoy working in multinational teams and know how to deal with sensitivity and openness to cultural differences
• You are fluent in English
• You are a service-minded and motivated personality with excellent communication skills

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Competitive salary and various benefits