IT Operations Technician II

Tines is looking for an experienced IT Operations Technician to join us on a full-time basis. The employee is required to be present in our Dublin office 3 times per week, reporting into our IT Manager based in Boston, MA.

What you’ll be doing:

• Providing expert level IT operations support to all internal key business partners


• Administering a wide variety of Cloud platforms, including Google Workspace, Slack Enterprise Grid, Jira, and AWS


• Manage all IT logistics services for the EMEA region, including purchasing of equipment, inventorying and shipping, and IT asset lifecycle management


• Evaluating all IT operations services and identifying opportunities to automate workflows using the Tines platform


• Developing and executing projects aimed at enhancing IT service delivery at Tines


• IT endpoint management using our MDM platform (JumpCloud)


• Dealing with local technology vendors and customer success managers as required


• Act as a point of escalation when engaging with external support teams across our suite of enterprise applications


• Engage and collaborate with key internal stakeholders assisting with integration and automation initiatives on platforms that they manage (Salesforce, Bamboo HR, Zendesk)


• Comfortable supporting AV room technology, including Zoom rooms and various conference room end points


• Comfortable doing first level troubleshooting on IT office infrastructure such as structured cabling networks, routing & switching, and WiFi access points and controllers

What you bring with you:

• 5-8 years experience in an IT Operations role working on enterprise grade cloud platforms


• Experience working in IT Operations support, with a keen interest in identifying root causes and implementing scalable solutions


• Expert level knowledge of MacOS


• Familiarity with other core enterprise applications such as HR platforms, and CRM tools


• Comfortable when using MacOS terminal command-line, and performing log analysis across different platforms


• Experience working autonomously, knowing when to escalate, and prioritizing competing work intake pipelines


• Excellent analytical & time management skills combined with the ability to work collaboratively with peers and business partners


• Excellent written and verbal English skills


• Familiarity with key IT processes such as Incident management, Change management, and Release management


• An automation mindset to help us scale all of these duties.