IT Support Analyst - Pensions

Grade: A4

Dublin Hybrid

We're looking for an IT Support Analyst - Pensions to join our growing Application Services team. This is an exciting opportunity to support the applications and processes that underpin our pensions business while working closely with business users, technology teams and external partners.

You'll play a key role in ensuring the smooth operation of business-critical applications, resolving issues, supporting change initiatives and driving continuous improvement across the application landscape.

About the Role

Reporting to the Pensions Support Lead, you'll act as a key link between business teams, technology teams and third-party suppliers to ensure services are delivered effectively and operational issues are resolved efficiently.

You'll support both business-as-usual activities and strategic projects, helping to improve processes, enhance system performance and deliver excellent service to stakeholders.

Key Responsibilities

• Support day-to-day business operations and application services.


• Manage and coordinate incidents, queries and service requests.


• Work with IT teams and vendors to ensure timely issue resolution.


• Investigate operational incidents and support root cause analysis.


• Maintain accurate documentation, action logs and process records.


• Identify and implement process improvements and controls.


• Support reporting, data validation, dashboards and management information.


• Assist with User Acceptance Testing (UAT) and business readiness activities.


• Contribute to project delivery, system changes and go-live support.


• Build strong relationships with internal and external stakeholders.

About You

We're looking for a proactive individual who enjoys problem-solving and working collaboratively across teams.

You'll ideally have:

• Experience supporting business applications, systems or operational processes.


• An understanding of business processes and technology systems.


• Experience using incident, service management or ticketing tools.


• Strong analytical and problem-solving skills.


• Experience producing reports, analysing data or maintaining management information.


• Experience supporting or participating in UAT activities.


• Excellent communication and stakeholder management skills.


• Experience within pensions, insurance, protection or wider financial services is advantageous.

What You'll Gain

• Exposure to a broad range of business and technology functions.


• Opportunities to contribute to both operational support and business change initiatives.


• Ongoing learning and development opportunities.


• A collaborative and supportive working environment.


• Potential progression into Business Analysis and other change-focused roles within the wider technology function.