IT Support Engineer

We are currently recruiting an experienced Intermediate IT Support Engineer to join our contract team, supporting a wide network of educational facilities in the Kildare and Wicklow region. Working closely with senior staff and junior technicians, this role is ideal for someone with a strong hands-on technical background who enjoys varied support work and collaboration across different environments.

Key Responsibilities

• Troubleshoot and resolve a range of hardware, software, and connectivity issues

• Manage and respond to helpdesk tickets in a timely and professional manner

• Support users across Windows, ChromeOS, and iOS operating systems

• Provide maintenance and support for server environments (Windows Server 2008 R2 and newer)

• Deliver support for Office 365 and Google Suite platforms

• Assist with device setups, installations, and peripheral troubleshooting (e.g. printers, photocopiers)

• Contribute to system upgrades and update processes

• Investigate power-related and connectivity faults

• Document resolutions and contribute to knowledge base development

• Collaborate with ICT staff and third-party providers as directed

Essential Requirements

• Level 7 NFQ qualification or equivalent in an ICT discipline

• Minimum 4 years of IT support experience

• Strong knowledge of end-user support, helpdesk tools, and remote access utilities

• Proficiency with both Microsoft and Google productivity tools

• Full drivers licence and ability to travel across Kildare and Wicklow

• Readiness to present certifications and references prior to engagement

Contract Details

• 2-year fixed-term contractor role with potential extension

• On-site work across multiple locations

• Day rate to be proposed by applicant

Interested?
Apply today with your CV and proposed day rate to be considered for this impactful role.