IT Support Specialist

Asana is seeking an experienced IT Support Specialist for our growing office in Dublin, Ireland. You will play a critical role in providing Tier 1 support for our users based in Dublin, as well as in helping to support our team of Asana’s globally. 

This role requires working from this office Monday through Friday. If you're interviewing for this role, your recruiter will share more about the in-office requirements. 

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

What you’ll achieve:

• Provide in-person support for users in the IT Lounge


• Respond to user requests via standard support tools including chat and ticketing systems


• Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware


• Build and deploy new laptops using standard deployment tools like JAMF, Intune, Workspace ONE, etc


• Participate in the IT on-boarding experience and IT welcome sessions


• Manage system access for Asana’s users


• Deploy and support software to end-users


• Manage hardware and software inventory

About you:

• Experience in IT support roles that includes
  
  
  
  • Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks.
  
  
  • Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
  
  
  • Experience with being part of a distributed team, whose main HQ might be in another location
  
  
  • Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar
  
  
  
  


• A positive, service-oriented attitude


• Solid problem solving skills


• Ability to lift heavy equipment (50+ pounds) as needed


• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between 48,000€- 51,500€. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits


• Career coaching & support


• Inclusive family building benefits


• Long-term savings or retirement plans


• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

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