Number of Applicants
:000+
Role - Customer Service Representative - Italian and Portuguese Customer Service Representative
Location - Dublin
Contract type - Full time
Work Model - One day per week in office
Working hours - Mon - Fri 7am - 7pm shift
Language - Italian, Portuguese and English
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
The Customer Service Representative is accountable for providing customer service support in the financial services sector to customers of a global bank, including the provision of information, resolution of queries, communication with internal customers and handling of complaints.
The CSR will be dealing with external contacts (customers from relevant markets) and internal contacts (specialists from various departments within the bank)
The Customer Service Representative will be working within and always promoting the Company Values.
Duties and Responsibilities:
Provide Information on Pension Payments
Provide information on payment methods
Handle questions on international payments
Provide information on miscellaneous queries
Desired minimum requirements:
Education and Experience:
Essential Skills and abilities:
Benefits and perks:
- Internal career progression opportunities
- Hive Medical Cash plan
- Employee assistance programme (EAP)
- PRSA Scheme.
- Extensive Training & Development
- Employee engagement and wellbeing initiatives
- Bike to work scheme.
What would you bring?As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.
Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!
Equal opportunity employers:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
For more information, don't hesitate to reach out [email protected] your journey to becoming a valued part of Covalen starts here.
Apply Now or Reach Out for More Information.
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