Junior Product Manager

eDesk is an ambitious high growth software company and is the world’s leading provider of ecommerce tools, helping online retailers to better manage their customer support, real-time pricing and customer ratings.

We are looking for a Junior Product Manager to help drive the ongoing growth of the organization. You will be working in a highly skilled Product team, where you will receive the opportunities and support to cultivate your skills each day, whilst making important contributions.

This role will offer you a variety of opportunities and challenges, serving as an excellent kick-start to your career in SaaS product management.

What You Will Do:

Conduct Competitor and Customer Research: Perform detailed research on competitor products and customer usage.This involves direct interactions with customers to gather and prioritize actionable insights.

Develop Content: Create knowledge base articles and customer-facing videos to support new product initiatives, enhancing user understanding and engagement.

Coordinate Beta Testing: Lead beta testing for new features, responsibilities include organizing customer calls, documenting feedback, and providing necessary reports.

Support Quality Assurance: Participate in pre-launch testing and post-launch validation of new features, ensuring a seamless user experience across our releases. 

Ad-hoc Analytical Tasks: Build and manage custom analytics dashboards, perform subjective quality testing, and conduct health-checks to support continuous improvement of our products.

Your profile

You must:

Have completed an undergraduate degree in Business, Marketing, Computing, or a similar field.

Be proficient with modern office tools such as Google Suite and Slack and have confidence using product management tools like Jira and Confluence.

Demonstrate excellent communication skills, both written and verbal, in English.

Possess a meticulous attention to detail, striving for perfection in every task.

Be proactive and eager to learn, showing initiative and readiness to engage with new challenges.

Ideally, you also have:

Experience in a technology company, preferably in roles related to Support, Customer Success, Quality Assurance, or Product.

Familiarity with the eCommerce environment and understanding of agile product development lifecycle concepts.

Knowledge of event-based analytics and competency with tools like Mixpanel and Postman.

Experience supporting sales calls and understanding of RESTful APIs.

Have completed an undergraduate degree in Business, Marketing, Computing, or a similar field.

Be proficient with modern office tools such as Google Suite and Slack and have confidence using product management tools like Jira and Confluence.

Demonstrate excellent communication skills, both written and verbal, in English.

Possess a meticulous attention to detail, striving for perfection in every task.

Be proactive and eager to learn, showing initiative and readiness to engage with new challenges.

eDesk is a software company headquartered in Dublin, Ireland that seeks to enhance sales and simplify transaction support for e-commerce businesses across the globe through our three products:

• eDesk - an eCommerce help desk, the only AI powered helpdesk solution built specifically for eCommerce
• Repricer - a dynamic repricing engine
• Feedback - an automated ratings management and feedback tool

Winner of the 2021 Deloitte ‘Innovative New Technology Award’, thousands of customers globally already trust eDesk and repricer.com to help them deliver incredible experiences to their online customers. #J-18808-Ljbffr