Number of Applicants
:000+
Who we are:
Want to make an impact? Join our pack and come work (and play!) with us.
We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies.
At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.
Who we're looking for:
We are seeking a highly skilled Senior Operations Analyst at Rover who is excited about independently owning complex, cross-functional projects from end to end. You will partner with senior business leaders on high visibility projects, relentlessly pursuing outcomes that directly influence the customer experience on the Rover platform. You will be seen as a thought leader on the team and across the organization, and should be comfortable operating with a high degree of autonomy in identifying and solving business problems.
We want someone who is passionate about directly shaping Rover’s support experience. You should be excited about partnering with product and business leaders to identify problems in the support experience and generate solutions that scale with the business. You will be responsible for designing robust tests and sophisticated analyses that deliver strong, actionable recommendations to improve our business. Examples of this include developing our strategy for multi-language global support, improving our self serve support experience, optimizing agent processes and workflows, assessing and improving how we measure support quality, etc.
In addition to concurrently driving several high impact cross functional projects, this person will also be responsible for creating new metrics to understand the performance of new business initiatives, developing reporting dashboards, and building data abstractions in DBT. Additionally, they will play a vital role in supporting AB testing and experimentation efforts, using statistical analysis to evaluate changes and drive meaningful change across the business.
Your Responsibilities:Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential.We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.
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