Shipping & Customer Care Associate

About the Opportunity

Teamworx Recruitment is delighted to be partnering with Chupi, an Irish luxury jewellery brand renowned for its sustainably crafted, made-in-Ireland heirloom jewellery, to recruit a Shipping & Customer Care Associate.

This is an opportunity to join a growing, internationally recognised Irish brand, combining customer care, order fulfilment, quality control and inventory management.

Working closely with the Customer Care, Production and Store teams, you will play an important role in ensuring every customer receives an exceptional luxury experience, from initial enquiry through to the safe and timely delivery of their jewellery.

Key Responsibilities

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  Provide an exceptional luxury experience for all customers across all Customer Care channels, regardless of the nature of the query.
  
  

  
  


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  Resolve chat and email inquiries within agreed timeframes, maintaining alignment with company ethos and values. Demonstrate empathy and attentiveness to ensure a positive experience for all customers.
  
  

  
  


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  Stay up-to-date on product and organisational knowledge to assist effectively and educate customers.
  
  

  
  


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  Work towards individual and team KPIs that contribute to the company's strategic goals.
  
  

  
  


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  Quality Control all orders to ensure they meet stringent quality standards, cross-checking against customer orders to ensure accurate delivery preparation.
  
  

  
  


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  Accurately and timely pick, pack, and ship online and in-store service orders to ensure prompt delivery.
  
  

  
  


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  Maintain accurate order administration for seamless communication of stock levels, order status, and delivery requirements across teams.
  
  

  
  


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  Manage the returns process from beginning to end, collaborating with Store, CX, and Production teams to ensure correct processing of returns.
  
  

  
  


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  Maintain packaging supplies and monthly stock counts.
  
  

  
  


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  Collaborate with Production and Store teams to support the customer journey.
  
  

  
  


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  Contribute to the development of new processes to enhance team efficiency and participate in continuous improvement projects aimed at service enhancement.
  
  

  
  

Experience & Skills

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  Confident communicator with strong oral and written communication skills. Previous experience in luxury retail or eCommerce is a distinct advantage, as is jewellery knowledge.
  
  

  
  


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  Strong IT skills, with exposure to CRM software such as Gorgias, Zendesk, HubSpot. Experience with Shopify, inventory management systems and Google Suite is considered an advantage.
  
  

  
  


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  Detail-oriented, following established procedures and using software tools to ensure data accuracy and completeness.
  
  

  
  


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  Excellent time management skills, able to plan and complete tasks within set timeframes.
  
  

  
  


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  Excellent interpersonal skills, with the ability to build lasting relationships with customers and the community.
  
  

  
  


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  Collaborative team approach with a focus on effective communication and adaptability to changing priorities.
  
  

  
  


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  Demonstrates initiative, creativity and resilience in handling challenges. Able to remain calm and focused under pressure.
  
  

  
  


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  Proactive problem-solver who takes initiative to contribute to process improvements and team projects.
  
  

  
  

Advantageous but Not Essential

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  1–2 years of experience in a logistics or customer experience role, with an understanding of inventory management.
  
  

  
  


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  Experience with international logistics, including customs, duties and excise clearance.
  
  

  
  


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  Working knowledge of Shopify.
  
  

  
  


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  Familiarity with DEAR/Cin 7 inventory systems or similar.
  
  

  
  

If you're organised, detail-oriented and passionate about providing excellent service, we'd love to hear from you!