Medical Device Field Service Engineer

Tekno Surgical, part of Uniphar Medtech is recruiting a field - based Medical Device Service Engineer, to provide technical support in relation to a wide range of medical devices and related medical equipment to existing and new customers across NI and ROI.

Principal Duties and Responsibilities:

• Carrying out installations, preventative and corrective maintenance service and other repairs on a wide range of Ophthalmic, Surgical and Medical equipment including (Zeiss devices, Surgical devices and Ophthalmic Instruments, Operating Tables, Microscopes, Camera Stacks, theatre Lights, Urodynamics equipment etc.

• Ability to prioritise jobs and respond quickly to customer issues ensuring minimal customer operational downtime.

• Ability to troubleshoot and diagnose root cause of problems to ensure correct and efficient repair for customers. 

• Ensuring devices operate to manufacturer guidelines and following their maintenance and calibrations procedures and check sheets.

• Ensure all test equipment used is within calibration. 

• Arrange and undertake installation and commissioning of new devices, liaising with sales team and customers to assess pre-install requirements.

• Completion of relevant paperwork to ISO standards for traceability and invoicing.

• Dealing with suppliers and third-party companies as required.

• Maintaining parts stock to sufficient levels.

• Responding to customer queries and questions and escalating issues when required and pass on potential leads to the Sales team.

• Customer focused with the ability to support the sales department for demonstrations and trade shows if required.

• Supplying device care and maintenance guidelines and training to current and new customers.

• Working with Logistics Department to move devices as required for installations and demonstrations.

• Attending European based manufacturer training courses on specific medical equipment as and when required, to achieve manufacturer engineer equipment trained status.

Role Requirements:

• A background in Biomedical / Electronics / Electrical / Mechanical engineering with experience of working in a field role is preferable. (Having worked in similar role with Zeiss device experience would be a distinct advantage).

• Certificate/Diploma or higher in Biomedical / Electronics / Electrical / Mechanical Engineering is preferable.

• A good problem solver for fault diagnosis and resolution for both hardware and software (mostly windows based) issues.  Fast learner, with the ability to think independently and creatively.

• This is a busy role and will require an individual who can be flexible, multi-task and prioritise with the ability to work under pressure.

• Excellent organisational and communication skills are also essential.

• Highly motivated and able to work independently under own initiative as well as part of a team.

• Knowledge and interest in the healthcare industry.

• Excellent computer skills, good working knowledge of Microsoft Office Suite.

• Dynamism and flexibility are essential.

• Competent in performing and completing tasks.

• Ability to work well and stay calm under pressure and good disposition.

• Full driving license required

How We’d Like To Work Together

Our core values, titled our Medtech Mindset, guides our culture and work environment:

• We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.

• We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.

• We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.

If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.

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