Neighbourhood Assistant (Cork)

Reporting to: Letting & Administration Team Leader

Department: Housing Services & Community Engagement

Contract Type: Permanent, Full-Time

Place of Work: Unit B3, Ground Floor, Emmet House Barrack Square, Ballincollig, Cork, P31 PC85

Salary: Approx. DOE €32,000 P/A

ABOUT US

Co-operative Housing Ireland (CHI) is the national organisation representing, promoting and developing co-operative housing in Ireland. Since our foundation in 1973 we have provided over 5,700 homes through homeownership, shared ownership and social rented co-operatives. As an Approved Housing Body (AHB), we work with various stakeholders in the housing sector, including Local Authorities, Government, aspiring homeowners, tenants and developers. We currently manage over 6,708 properties across Ireland.

ROLE OVERVIEW

To provide administrative and lettings support to our neighbourhood’s teams. To deliver services of high quality, replicating high standards continually, achieving and exceeding performance targets. This is a full-time permanent role based on a 35-hour week (Monday to Friday).

This role reports to the Lettings and Administration Team Leader. The role has a contracted office base, but our way of working means that hybrid-working (a mix of office-based working and working from home and other locations) is normal.

WHAT YOU WILL DO

Letting Our Homes:

• Arrange property viewings.


• Proactive management of internal transfer waiting lists for re-housing to enable
  offers to be made as needed.


• Build effective relationships with Local Authority partners.


• Respond to lettings enquiries and provide housing advice to prospective
  


• Develop adverts and marketing campaigns for any hard to let properties which local authorities can’t provide a nomination for in partnership with Neighbourhood Specialists.


• Ensure accurate tenancy agreements and sign-up packs are produced.


• Ensure that nomination packs are produced and sent to all nominated people.

Registrations:

• Ensure that the annual registrations process is delivered and that new tenancies
  are registered with the RTB.

General Administrative:
Perform general administrative duties to support the work of the Neighbourhoods’ team, Income team, Safer Neighbourhoods team and Environmental Services team including but not limited to:

• Scanning and indexing, data input (e.g. starting and ending tenancies),


• Post, Key & Invoice Management


• Surveys


• Questionnaires and mail merges

Facilities Management:
Provide customer reception duties where applicable and support facilities management in offices e.g. alarm testing and office supplies.

WHAT YOU WILL BRING

Essential Requirements: 

• Experience of delivering customer service


• Experience of partnership working


• Experience of working as part of a team


• IT skills – Proficient in the use of Microsoft office


• Experience of following set policies and processes


• Permission to work in The Republic of Ireland


• Educated to Leaving Certificate standard or equivalent


• A full, clean driving licence, and access to your own vehicle

Desirable:

• Relevant professional qualification.


• Knowledge and awareness of related housing regulations/ law

WHAT WE OFFER

• Competitive Salary Bands


• 22 Days Annual Leave + 3 Company Privilege Days


• Annual leave increase to 30 days linked to length of service


• Generous Company Pension Contributions (up to 12% employer contribution)


• Income Protection


• Paid Sick leave Scheme


• Educational Assistance Program


• Paid Study & Exam Leave


• Employee Assistance Program (EAP Scheme)


• Life Cover/Death in Service


• Paid Professional Subscription


• Hybrid-Working


• Free Annual Colleague Health Screening

SELECTION PROCESS

Please note that interviews for this position may take place anytime from the launch date until a successful candidate is found.

How to Apply: Interested applicants should submit a CV and Cover Letter. 

Due to the high volume of applications received, we regret that we are unable to respond to all applications. Only those suitable for this position will be contacted.

Co-operative Housing Ireland is an equal opportunities employer.

All documentation received by Co-operative Housing Ireland will be processed in accordance with the Data Protection Acts & General Data Protection Regulation (GDPR; 2018)