Neighbourhood Specialist (Kerry Region) (Housing Officer)

Reporting to: Neighbourhood Delivery Manager

Department: Housing Services & Community Engagement

Contract Type: Fixed-Term Contract, 24 Months, Hybrid

Place of Work: Cork Regional Office, Unit B3, Ground Floor, Emmet House Barrack Square, Ballincollig, Cork, P31 PC85

Salary: Approx. DOE €45,000 P/A

ABOUT US

Co-operative Housing Ireland (CHI) is the national organisation representing, promoting and developing co-operative housing in Ireland. Since our foundation in 1973 we have provided over 5,700 homes through homeownership, shared ownership and social rented co-operatives. As an Approved Housing Body (AHB), we work with various stakeholders in the housing sector, including Local Authorities, Government, aspiring homeowners, tenants and developers. We currently manage over 6,708 properties across Ireland.

ROLE OVERVIEW

CHI is seeking a ‘Neighbourhood Specialist’ to join our Housing Services & Community Engagement Team.

The role entails allocations and lettings, tenancy & estate management with an overarching emphasis on excellent customer service in our neighbourhoods.

To work collaboratively with other teams to deliver our priorities and ensure our landlord duties are discharged. To deliver services of high quality, replicating maintaining high standards continually, achieving and exceeding performance targets. 

This is a 24-month fixed-term contract based on a Monday to Friday working week, although some evening and weekend working will be required. The role has a contracted office base, but our way of working means that hybrid-working (a mix of office-based working and working from home and other locations) is normal.

WHAT YOU WILL DO

Housing management / Customer Service:

• Let our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability. Respond to customer enquiries in a timely and professional manner.


• Be the visible presence of the organisation within our neighbourhoods.


• Listening to customer views, encouraging tenant involvement and making recommendations for how the organisation can respond.

Neighbourhood Management (Estate Management):

• Develop a detailed understanding of the issues and opportunities within our neighbourhoods (Housing Stock) and contribute to development of solutions.


• Agree and deliver neighbourhood & Tenancy management actions towards these solutions.


• Monitor the impact of actions and our work within neighbourhoods and make recommendations for future actions. Define and analyse KPI’s and use this data to influence future actions.


• Keep Housing Management / CRM system updated to reflect all contacts with tenants.


• Develop effective local partnerships with other front facing service providers operating in our neighbourhoods.


• Contribute to maintaining and improving the appearance of our neighbourhoods including enforcement actions where appropriate.

Landlord Services:

• Provide a comprehensive tenancy & estate management service.


• Carry out Landlord duties such as communal area Fire Safety and estate wide inspections.


• Deliver neighbourhood management actions associated with our compliance obligations.


• Carry out visits to customers in arrears when required to support the actions of the Income team.

Local co-ops:

• Support local co-ops in a secretarial capacity.

 WHAT YOU WILL BRING

Essential Requirements:

• Knowledge and awareness of related housing regulations/law.


• Experience of delivering face to face customer service.


• Experience of developing partnership working with support agencies, local authorities and community groups.


• Good understanding of the social, economic and political context in the neighbourhoods in which we operate.


• Skills – Proficient in the use of Microsoft office.


• Permission to work in The Republic of Ireland.


• Educated to Leaving Certificate standard or equivalent.


• A full, clean driving licence and access to your own car.

Desirable Requirements:

• Relevant professional qualification. 

WHAT WE OFFER

• Competitive Salary Bands


• 22 Days Annual Leave + 3 Company Privilege Days


• Annual leave increase to 30 days linked to length of service


• Generous Company Pension Contributions (up to 12% employer contribution)


• Income Protection


• Paid Sick leave Scheme


• Educational Assistance Program


• Paid Study & Exam Leave


• Employee Assistance Program (EAP Scheme)


• Life Cover/Death in Service


• Paid Professional Subscription


• Hybrid-Working


• Free Annual Colleague Health Screening

SELECTION PROCESS

Please note that interviews for this position may take place anytime from the launch date to closing date until a successful candidate is found.

How to Apply: Interested applicants should submit a CV and Cover Letter. 

Due to the high volume of applications received, we regret that we are unable to respond to all applications. Only those suitable for this position will be contacted.

Co-operative Housing Ireland is an equal opportunities employer.

All documentation received by Co-operative Housing Ireland will be processed in accordance with the Data Protection Acts & General Data Protection Regulation (GDPR; 2018)