Network Operation Center (NOC) Analyst - Dublin

Network Operation Center (NOC) Analyst - Dublin 

As part of our continued expansion, we are looking for a Network Operation Center (NOC) Analyst (IC1-G2) to join our Service Management Centre department. Based full-time in our Dublin, Ireland office, the successful individual will join a support organization currently spread across Europe, North America & Asia, working in a follow-the-sun support model.

Working under the direction of a local manager, as an Network Operation Center (NOC) Analyst your responsibility will be to analyze, troubleshoot and resolve critical support cases raised by the Continent 8 customer base. Our customers are global like us and they rely on the Continent 8 global network, hosted infrastructure, and cybersecurity suite of services to be successful.

This position will require high quality support through responsiveness to incident management, business change control, standard customer provisioning, development of new service levels and improvement initiatives.

The Role

As a Network Operation Center (NOC) Analyst, working in our Service Management Centre, you will be responsible for:

• Daily operational support and maintenance of all Continent 8 infrastructure.


• Monitoring of system availability and performance to minimize downtime and optimize customer services.  


• Supporting customer's requirements targeting a 99.9% continuous service level.


• Troubleshooting any network related issues and perform root cause analysis.


• Collaborating with level 3 technical teams supporting DC Hosting, Cloud and Network services. 


• Participation in technology projects across DC, network, cloud domains.


• The creation and maintaining support & operational documentation.

Knowledge, Skills, Qualifications & Experience Required:

• A minimum of 2-5 years of experience working within a network operations & support environment.


• Strong customer service orientation is a must.


• Experience in IP service management such as change and incident Management.


• Knowledge of some of the following technologies: Cisco Meraki, ASA firewall, Juniper hardware, VMWare solutions, Nutanix hardware, MS enterprise suite etc.


• Familiar with Network monitoring and resource management Tools (Cacti, MRTG, SolarWinds etc.).


• Bachelor’s degree in computer science or engineering or equivalent.


• Excellent organizational and communication skills.


• Strong technical and problem resolution skills with the ability to work under pressure.


• Experience monitoring large international networks while working within a global business with multiple locations is advantageous.


• ITIL, CCNA, JNCIA, VCA, Microsoft certification is desirable.

The Team

We are a Global Team who are dedicated and focused on delivering quality support & services to our customers. We are a professional, hard-working, and fun bunch of people to work alongside. In this role you will be surrounded by approachable and helpful colleagues who have a wealth of skills and expertise in a multitude of technologies.

A Typical Day

After grabbing your morning coffee, you start your morning checking in and saying hello to your team members online throughout your region. Collectively you’d review the support queue for any new tickets, check-in with your manager on your assigned projects. As you will be exposed to a multitude of top tier technologies, no two days will be the same. You will be assigned a number of support cases, ranging from troubleshooting network outages, to monitoring DDoS threats and helping to implement new solutions for our customers. You will be continuously challenged & learning each day.

Our Company

Continent 8 has powered a second digital revolution – a revolution defined by intense, instantaneous, and omnipresent computing power. We have built and secured the world’s most reliable and secure edge network. Our global footprint spans every inhabited continent, and our edge network is local to over 92% of the world’s population.

We regularly fend off some of the most sophisticated attacks in the world and our security solutions are known to provide unmatched protection. We have developed specialized expertise in regulatory environments. We help protect against cyber and political risk, ensuring that our world class network delivers high availability and throughput.

Our secure edge network is globally distributed and serves the world’s most demanding industries. The gaming and financial trading industries depend on us to process billions of dollars’ worth of transactions each day. The transportation and autonomous vehicle industries depend on us to move the world’s population. The energy and utility industries depend on us to power critical infrastructure. Organizations choose Continent 8 when they simply can’t afford to lose connectivity.

We are the Edge Infrastructure-as-a-Service provider of choice for the world’s most demanding customers.