New Job Opening: Helpdesk Coordinator Facilities Reporting in CO, IE

Job Description

Data Analyst – Facilities Helpdesk

Elite Talent Hub is a specialist in permanent staffing solutions for clients both nationally and internationally.

Our client is a leading international facilities management and services provider.

They are recruiting a Data Analyst for their facilities helpdesk on a third-level education campus in Cork.

The role suits a Data Analyst, Reporting Analyst, MI Analyst, Performance Analyst or Helpdesk Analyst with a facilities management background.

You will turn helpdesk and maintenance data into clear monthly performance reports for the finance team.

Those reports feed directly into the monthly contract payment, so accuracy really matters.

The client's internal title for this role is Senior Reporting & Performance Specialist.

Key Responsibilities:

• Produce accurate daily, weekly and monthly helpdesk and facilities performance reports.


• Prepare and deliver the monthly Performance Monitoring Report (PMR) data to the finance team.


• Reconcile CAFM helpdesk data with finance spreadsheets to calculate deductions and availability penalties.


• Give the commercial and finance teams clear data on penalties passed back to subcontractors.


• Set helpdesk priorities around the academic calendar, exam periods and community use of the campus.


• Audit room unavailability logs so that timestamps match what actually happened on site.


• Monitor the helpdesk queue in real time during core hours, with a focus on critical faults.


• Check that every stop-clock or agreed delay is backed by an auditable record.


• Pull time-stamped history from the CAFM system to help defend disputed deductions.


• Report on work order volumes, response and resolution times, outstanding requests, KPIs and SLA performance.


• Carry out data analysis on helpdesk trends, recurring issues and inefficiencies, and recommend improvements.


• Build and maintain reporting dashboards in Excel and Power BI.


• Provide clear commentary for management meetings and operational reviews.


• Keep improving reporting processes, data quality and management information.

Requirements:

• 2+ years' experience in reporting, data management or helpdesk analytics.


• Strong hands-on experience with a CAFM system such as QFM, Planon, Maximo or Concept.


• A track record of delivering clean data models into finance or accounting processes.


• Strong data analysis and reporting skills, with excellent attention to detail.


• Advanced Excel skills, including data modelling and Power Query.


• SQL skills to extract and check transaction data from a CAFM database.


• An understanding of performance regimes, payment mechanisms and room availability criteria.


• The ability to explain technical facilities issues in clear financial terms.


• A qualification in Facilities Management or a relevant area.


• Desirable: Power BI experience.

What's on Offer:

• Salary of €48,000 to €53,000, depending on experience


• Site-based role on a third-level education campus in Cork


• Full-time role with a leading international facilities management provider


• A key role linking operations, finance and contract performance

If interested, apply here online or feel free to email your CV to [email protected] and I shall follow up thereafter.

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