New Job Opening: Helpdesk Coordinator Facilities Reporting in LS, IE

Job Description

Helpdesk Coordinator – Facilities Reporting

Elite Talent Hub is a specialist in permanent staffing solutions for clients both nationally and internationally.

Our client is a leading international facilities management and services provider.

They are recruiting a Helpdesk Coordinator to run the facilities helpdesk and its reporting on a  schools estate in Co. Laois. 

You will keep the helpdesk running smoothly and turn its data into clear weekly and monthly reports.

The role suits a Helpdesk Coordinator, Helpdesk Administrator, CAFM Administrator, Facilities Coordinator, Reporting Analyst or Data Analyst.

Key Responsibilities:

• Monitor the facilities helpdesk day to day, making sure urgent faults are dealt with quickly.


• Make sure every job logged on the helpdesk system is accurate and up to date.


• Produce daily, weekly and monthly reports on helpdesk jobs, response times and completion times.


• Track KPIs and service levels (SLAs), and flag any issues early.


• Prepare the monthly performance report and share it with the finance team.


• Keep clear records of when rooms or facilities were out of use and when they were fixed.


• Plan helpdesk priorities around the college calendar, including exam periods.


• Build and update simple dashboards in Excel or Power BI.


• Carry out data analysis to spot trends and recurring problems, and suggest improvements.


• Work closely with the contract manager, the finance team and maintenance contractors.

Requirements:

• 2+ years' experience in a helpdesk, reporting, data or facilities coordination role.


• Experience using a helpdesk or CAFM system, such as QFM, Planon, Maximo or Concept.


• Good Excel skills, including pivot tables and formulas.


• Strong attention to detail and a good head for numbers.


• Clear, confident communication with colleagues at all levels.


• Facilities management experience, ideally in education or the public sector, is an advantage.


• Desirable: Power BI or SQL.

What's on Offer:

• Salary of €48,000 to €53,000, depending on experience


• Site-based role on a third-level schools estate in Co. Laois. 


• Full-time role with a leading international facilities management provider


• A key role linking operations, finance and contract performance

If interested, apply here online or feel free to email your CV to [email protected] and I shall follow up thereafter.

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