Onsite Support Technician (Dublin & Galway)

Are you a tech-savvy problem solver who loves turning "it’s broken" into "it’s fixed"? Join us as an Onsite Support Technician, where you’ll be the face of IT for our clients. This isn’t just a desk job—it’s a dynamic role for someone who thrives on variety, enjoys working with people, and wants to stay at the cutting edge of the Microsoft ecosystem.

The Role: What You’ll Do

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  Be the Expert: Provide hands-on and remote support for software, platforms, and hardware, ensuring our clients stay productive and happy.
  


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  Solve the Puzzle: Research complex technical issues by collaborating with vendors and internal teams—if there’s a solution out there, you’ll find it.
  


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  Keep the Gears Turning: Manage the lifecycle of service desk tickets with precision, ensuring we hit our SLAs without breaking a sweat.
  


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  Hardware Hero: Perform desktop repairs and OS troubleshooting to keep the physical workspace running smoothly.
  


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  Stay Ahead of the Curve: Actively pursue professional development and keep your finger on the pulse of emerging IT trends and TDM solutions.
  

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  Proven Experience: A background in technical customer support (desktop) with a track record of meeting SLAs.
  


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  Tech Stack Savvy: Demonstrable knowledge of Microsoft 365, Azure, Intune, and Active Directory.
  


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  Troubleshooting Pro: Strong skills in Windows OS and hardware repair.
  


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  Communication Skills: The ability to explain complex tech in simple terms, whether face-to-face, over the phone, or via email.
  


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  Flexibility: Ability to travel between Dublin and Galway and participate in an on-call rotation.
  

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  A full Irish or UK driving license.
  


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  In-depth Microsoft 365 expertise or a basic understanding of Apple environments.