Operations Team Executive

The focus of this role is to provide best in class administrative and back-office support to the CPM Guinness Quality Team who are responsible for the quality of an amazing range of Diageo draught beer brands such as Guinness, Guinness 0.0%, Harp, Rockshore, Rockshore Cider, Carlsberg and Smithwick’s.  The Operations Team plays a vital back-office role in supporting the Guinness Quality Team to ensure consumers receive a perfect pint on every occasion.

Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPMs business proposition so as a key member of the CPM Operations team this role is expected to make a significant contribution to the culture within CPM, via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a digital mindset is essential for success in this role.

The Primary Responsibilities for This Role Are:

Supporting the Field Teams with administrative support to enable them to do the best possible job in field, while ensuring our clients have the necessary administrative support as required.

Reporting / IT

· Preparation and distribution of client reports as per agreed timelines.

· Use the full range of MS Office software with a real focus on MS Excel.

· Act as the first point of contact for Field Team IT issues such as IPAD access and password recovery and escalate to the CPM IT Team if necessary.

· Preparation of accurate customer invoicing.

General Account Administrative Responsibilities –

·         Effectively distribute emergency breakdown calls across a team.

·         Process onboarding and offboarding of team members.

·         Update and maintenance of Field Team Call files.

·         Liaise with the team to arrange call coverage.

·         Organisation and coordination of any client or field team meetings.

·         Development of training materials for the field team, Eg. any new Health & Safety or training modules

Logistics and Assets co-ordination

·         Arrange and maintain inventory and uniform levels with field staff.

·         Arrange ordering, allocation and distribution of program assets with all field staff

·         Maintain account staff contact details.

·         Maintain asset log of all vehicles, vehicle assets, fuel cards, toll tags and insurance for team

·         Liaise with field staff to ensure sufficient equipment on hand at all times and arrange replacements if required

• Minimum of 2 years experience in an operations, reporting or administrative role desirable.
• Administration experience in fleet management.
• Strong MS Office knowledge and experience desirable.
• Knowledge of the Salesforce/ EDGE platform would be advantageous.
• Organised and can manage a host of priorities
• Experience of effectively working in a team environment.
• Strong written, verbal and phone communication skills.
• Ability to build and maintain excellent relationships across the wider CPM and Diageo teams
• Initiative and ability to perform independently and without direct supervision
• Problem solving skills
• Great attention to detail
• Effective time management and organisation skills
• Commitment to customer satisfaction and project success
• Energetic and enthusiastic 

Qualifications

Leaving certificate

• Hybrid working conditions- minimum 3 days per week in the Dublin office.

• Employee Assistance Program.
• Subsidised personal development opportunities.
• Bike to work scheme